RampGround Agent
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Job Summary
Our client in the aviation sector is seeking to recruit a safety-conscious and dependable Ramp/Ground Agent to support efficient ground handling operations and ensure the safe movement of passengers baggage and freight. The successful candidate will be responsible for aircraft marshaling passenger assistance baggage handling loading and unloading activities and maintaining strict compliance with aviation safety and operational procedures. This role requires a proactive team player who can contribute to on-time flight operations while maintaining high standards of safety security and customer service.
- Coordinate the safe movement of passengers during aircraft embarkation and disembarkation.
- Guide passengers and ensure compliance with all safety procedures within the terminal transit and ramp areas.
- Deliver passenger safety briefings and ensure the correct use of safety equipment including life jackets.
- Handle baggage and freight efficiently to prevent damage to cargo and aircraft.
- Load and unload baggage and cargo in accordance with aircraft-specific procedures and aviation safety standards.
- Position aircraft safety equipment including chocks and cones during ground operations.
- Support crew transportation and other operational activities when required.
- Ensure luggage compartments are properly secured following loading and unloading activities.
- Report unsafe acts operational hazards equipment malfunctions and incidents through the appropriate reporting channels.
- Comply with airport authority regulations company Standard Operating Procedures (SOPs) and aviation safety requirements.
- Collaborate with Ground Operations Flight Operations Security and other internal and external stakeholders to ensure smooth aircraft turnaround.
- Perform additional operational duties as assigned by the Ground Operations Supervisor or Station Manager.
- HND or Bachelors degree in Aviation Management Logistics & Transport Business Administration Operations Management or a related field.
- Minimum of 13 years experience in ground operations ramp handling dispatch or related aviation operational roles.
- Experience coordinating baggage cargo and aircraft turnaround activities.
- Working knowledge of aviation safety security and regulatory compliance procedures.
- Familiarity with flight following movement control check-in operations and passenger handling.
- Experience working with internal operational teams and external stakeholders within an aviation environment.
- Proficiency in Microsoft Office applications (Excel Word and Outlook) for operational reporting and documentation.
- Strong knowledge of ground operations and flight preparation.
- Good understanding of aviation safety security and regulatory compliance.
- Ability to coordinate dispatch check-in and ramp activities effectively.
- Strong operational reporting and documentation skills.
- Excellent attention to detail and organizational skills.
- Strong interpersonal communication and teamwork abilities.
- Effective problem-solving and crisis response skills.
- Proficiency in Microsoft Office applications.
- Good written and spoken English.
- Ability to work under pressure while maintaining professionalism and operational accuracy.
Required Skills:
Qualifications HND Bachelors degree or equivalent qualification in Hospitality Management Business Administration Aviation Management Tourism or a related field. Minimum of 13 years experience in customer service preferably within aviation airport operations hospitality or travel services. Experience in passenger check-in boarding procedures and baggage handling. Working knowledge of aviation operational procedures and airport regulations. Familiarity with reservation systems ticketing platforms or passenger handling systems. Experience serving international clients or offshore crew operations is an added advantage. Skills & Competencies Excellent customer service and interpersonal skills. Strong verbal and written communication skills. Attention to detail and accuracy in documentation. Problem-solving and decision-making abilities. Ability to multitask prioritize tasks and work efficiently under pressure. Strong teamwork and collaboration skills. Technical proficiency in passenger handling and reservation systems. High level of professionalism adaptability and flexibility. Strong compliance and safety awareness. Active listening skills with a commitment to delivering an exceptional passenger experience.
