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Hospitality Partner Success Lead Client Onboarding & Relationship Mgt.
Job Location:
Monthly Salary:
Not provided by the employer
Monthly Salary:
Experience Required:
2-3years
Experience Required:
Posted:
22 September 2026 (12 days ago)
Posted:
Application Deadline:
20 December 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
My Tabler is the start-up company behind Tabler a hospitality booking and operations platform built for restaurants lounges clubs and short-term events such as pop-ups concerts and festivals. Tabler brings every part of the hospitality experience together serving guests looking for a great night out while giving venues hosts operators and businesses of all sizes the tools to manage their operations more effectively.
Our mission is simple: Reimagine hospitality through smarter technology. On a slow day most systems work. It is on the busiest nights that the cracks begin to show: missed reservations payment confusion long waits and operational chaos. Tabler was built for those moments bringing bookings payments guest management and day-to-day operations into one connected platform.
The Partner Success Lead is the operational backbone behind every partner that comes onto Tabler. Where
the Senior Manager builds the relationship and closes the deal you will ensure everything that follows is
accurate documented and complete. You will own contracts compliance partner readiness and the quality of
what guests see on the platform.
Nothing goes live on Tabler without your input. You will report into the Senior Manager supporting partner
onboarding and contributing directly to reporting. This is a detail-oriented role for someone with a strong visual
sensibility ownership of process and an eye for quality that protects Tablers premium positioning.
Responsibilities:
Partner Onboarding & Readiness
Manage the onboarding process for every new partner from contract signature through to go-live
Collect verify and configure all operational data required to onboard a venue; including building table
layouts directly in Tablers admin platform on behalf of each operator.
Review all partner content before anything goes live; nothing below standard is approved
Enable partner access to Tabler only upon written confirmation from the Senior Manager of a fully executed
contract and confirmed payment
Build and maintain onboarding materials checklists and templates so the process stays consistent and
scalable
Contracts & Compliance
Draw up service contracts for all new partners based on information from onboarding calls and applications;
send within 24 hours of a complete handoff from the Senior Manager
Send contracts follow up until signed and maintain accurate records of all executed agreements
Track renewal dates outstanding signatures and partner-specific terms across the full partner base
Ensure every partner has formally acknowledged Tablers terms privacy policy and platform rules before
going live; documented not assumed
Flag any unsigned expired or non-compliant agreements to the Senior Manager promptlyWebsite:
Guest-Facing Timeline Management
Manage the guest-facing timeline the home page of Tabler where guests begin their booking journey
Curate which operators are displayed in what order and in which rows; the page must reflect Tablers
premium standard at all times
Update rows to reflect new partners seasonal relevance and featured operators as the partner base evolves
Ensure every operator on the timeline has a photo and information that meets Tablers quality bar
Produce a weekly timeline log covering every change made operators added or removed and quality issues
actioned
Supporting the Senior Manager
Prepare materials ahead of demos and follow up on outstanding items after onboarding calls
Manage the administrative and documentation tasks that keep onboarding and contracts moving
Keep internal records the pipeline tracker and the contract log current at all times
Contribute to weekly and month-end reports: provide contract status onboarding pipeline data and the
timeline log before the Senior Managers report is produced
QUALIFICATIONS
Bachelors degree in Business Administration Operations or a related field with 2 years of experience in client
onboarding contract management or operations; preferably within hospitality legal or a compliance-driven
environment.
Requirements
KNOWLEDGE SKILLS & ABILITIES
Detail-oriented and process-driven; you notice what is missing and make sure it gets resolved
Strong written communicator; you will draft contracts and formal correspondence on behalf of the company
A design background or strong visual sensibility is preferred; your eye for quality protects the guests first
impression of Tabler
Proficient in Microsoft Excel; you maintain onboarding trackers contract logs and reporting data to a clean
and accurate standard
Comfortable owning documentation compliance tracking and admin process without being managed
Experience in contracts compliance operations or an administrative role is preferred
Familiarity with Ghanas business or legal landscape is a strong advantage
Basic design tool literacy (Canva Figma or similar) is a bonus
Required Skills:
NOWLEDGE SKILLS & ABILITIES Detail-oriented and process-driven; you notice what is missing and make sure it gets resolved Strong written communicator; you will draft contracts and formal correspondence on behalf of the company A design background or strong visual sensibility is preferred; your eye for quality protects the guests first impression of Tabler Proficient in Microsoft Excel; you maintain onboarding trackers contract logs and reporting data to a clean and accurate standard Comfortable owning documentation compliance tracking and admin process without being managed Experience in contracts compliance operations or an administrative role is preferred Familiarity with Ghanas business or legal landscape is a strong advantage Basic design tool literacy (Canva Figma or similar) is a bonus
Required Education:
First Degree / Msc/ Relatted certifications
