Hospital Administrator
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Job Summary
HOSPITAL ADMINISTRATOR
JOB DESCRIPTION
Location: Accra
Industry: Healthcare
Reports To: CEO/Medical Director
Benefits: Private medical insurance
Our client is a leading healthcare provider and diagnostic centre committed to delivering high-quality healthcare services operational excellence and exceptional patient care.
Scope
The Hospital Administrator is responsible for overseeing the hospitals administrative functions to ensure the smooth day-to-day operation of the hospital the efficient delivery of non-clinical services continuous quality improvement and the effective management of procurement and administrative resources.
Key Responsibilities
- Manage the hospitals administrative and non-clinical functions to ensure the efficient delivery of support services.
- Supervise and manage administrative and support service teams including Front Desk Housekeeping Procurement Maintenance Security etc.
- Coach and develop administrative staff while fostering a culture of professionalism accountability and excellent customer service
- Develop implement and review administrative policies procedures and systems to improve efficiency and service delivery.
- Supervise procurement and inventory management to ensure the timely availability of medical office and administrative supplies.
- Collaborate with the Finance team to prepare departmental budgets monitor expenditure and recommend cost-effective solutions.
- Prepare administrative and performance reports and provide regular updates to the Medical Director.
- Collaborate with the Marketing team to plan and coordinate outreach programmes community engagement initiatives and activities that enhance the hospitals visibility and support business growth.
- Oversee the administration of contracts with clients vendors suppliers and service providers including contract implementation monitoring renewal and compliance with agreed terms.
- Ensure compliance with healthcare regulations accreditation standards health and safety requirements and internal policies.
- Lead service quality initiatives by monitoring patient feedback resolving administrative complaints and driving continuous improvement.
- Maintain and oversee the hospitals patient and corporate client records to support effective communication feedback management and the timely resolution of client concerns.
- Build and maintain effective relationships with regulatory authorities suppliers contractors and other key stakeholders.
- Work closely with departmental heads to ensure administrative functions effectively support the hospitals clinical services and strategic objectives.
Requirements
- Bachelors degree in Hospital Administration Healthcare Management Business Administration Public Administration or a related field.
- A postgraduate qualification in Healthcare Management Business Administration Public Administration or a related discipline will be an added advantage.
- Understanding of healthcare regulations and quality standards in Ghana.
- Minimum of four (4) years experience in hospital administration healthcare management or a similar role.
- At least one (1) year of supervisory or management experience.
- Demonstrated experience managing administrative and support services within a healthcare environment.
- Experience in procurement facilities management regulatory compliance budgeting and service quality management will be an advantage.
- Excellent organizational and time management skills.
Competencies
Customer-oriented Analytical Thinking Strategic Thinking Integrity Conflict resolution Leadership
Required Skills:
Requirements A bachelors degree in Accounting Business Administration or any related field. Minimum of 3 years of work experience in a similar role within the healthcare industry. Knowledge of billing and invoicing processes. Ability to multitask and work effectively in a fast-paced environment Strong attention to detail and numerical accuracy. Strong customer service skills. Excellent communication and interpersonal skills. Strong organisational and time management skills. Proficient in the use of Microsoft Office Suite particularly Excel and Word Competencies Customer-Oriented Detail-Oriented Analytical Problem-Solving. Key Responsibilities Manage the hospitals administrative and non-clinical functions to ensure the efficient delivery of support services. Supervise and manage administrative and support service teams including Front Desk Housekeeping Procurement Maintenance Security etc. Coach and develop administrative staff while fostering a culture of professionalism accountability and excellent customer service Develop implement and review administrative policies procedures and systems to improve efficiency and service delivery. At least one (1) year of supervisory or management experience. Demonstrated experience managing administrative and support services within a healthcare environment. Experience in procurement facilities management regulatory compliance budgeting and service quality management will be an advantage. Excellent organizational and time management skills. At least one (1) year of supervisory or management experience. Demonstrated experience managing administrative and support services within a healthcare environment. Experience in procurement facilities management regulatory compliance budgeting and service quality management will be an advantage. Excellent organizational and time management skills.
Required Education:
RequirementsBachelors degree in Hospital Administration Healthcare Management Business Administration Public Administration or a related field.A postgraduate qualification in Healthcare Management Business Administration Public Administration or a related discipline will be an added of healthcare regulations and quality standards in of four (4) years experience in hospital administration healthcare management or a similar role.
