Customer Service Agent
Job Location:
Monthly Salary:
Experience Required:
Posted:
Application Deadline:
Vacancies:
Job Summary
Our client in the aviation sector is seeking to recruit a customer-focused and detail-oriented Customer Service Agent to deliver exceptional passenger service while supporting safe and efficient ground operations. The successful candidate will be responsible for handling passenger enquiries reservations ticketing check-in and boarding procedures baggage processing flight documentation and resolving customer issues. The role requires a strong commitment to service excellence operational accuracy and compliance with aviation safety and security standards to ensure a seamless travel experience for passengers.
- Deliver professional and courteous customer service to passengers clients and visitors at all times.
- Perform passenger check-in boarding procedures and baggage processing in accordance with company procedures and aviation regulations.
- Prepare and verify passenger manifests boarding passes baggage labels and other flight documentation.
- Provide passengers with accurate information regarding flight schedules delays baggage policies and operational updates.
- Assist passengers with special requests including VIPs and passengers requiring special assistance.
- Coordinate with Ground Operations Flight Operations Security and other internal teams to ensure smooth passenger handling.
- Ensure compliance with airport safety security and operational procedures.
- Maintain the cleanliness and readiness of passenger service areas.
- Identify opportunities to improve the passenger experience and enhance customer satisfaction.
- Report operational irregularities incidents and passenger-related issues to the Ground Operations Supervisor.
- Perform additional operational duties as assigned and maintain flexibility in working hours when required.
- HND Bachelors degree or equivalent qualification in Hospitality Management Business Administration Aviation Management Tourism or a related field.
- Minimum of 13 years experience in customer service preferably within aviation airport operations hospitality or travel services.
- Experience in passenger check-in boarding procedures and baggage handling.
- Working knowledge of aviation operational procedures and airport regulations.
- Familiarity with reservation systems ticketing platforms or passenger handling systems.
- Experience serving international clients or offshore crew operations is an added advantage.
- Excellent customer service and interpersonal skills.
- Strong verbal and written communication skills.
- Attention to detail and accuracy in documentation.
- Problem-solving and decision-making abilities.
- Ability to multitask prioritize tasks and work efficiently under pressure.
- Strong teamwork and collaboration skills.
- Technical proficiency in passenger handling and reservation systems.
- High level of professionalism adaptability and flexibility.
- Strong compliance and safety awareness.
- Active listening skills with a commitment to delivering an exceptional passenger experience.
Required Skills:
Qualifications HND Bachelors degree or equivalent qualification in Hospitality Management Business Administration Aviation Management Tourism or a related field. Minimum of 13 years experience in customer service preferably within aviation airport operations hospitality or travel services. Experience in passenger check-in boarding procedures and baggage handling. Working knowledge of aviation operational procedures and airport regulations. Familiarity with reservation systems ticketing platforms or passenger handling systems. Experience serving international clients or offshore crew operations is an added advantage. Skills & Competencies Excellent customer service and interpersonal skills. Strong verbal and written communication skills. Attention to detail and accuracy in documentation. Problem-solving and decision-making abilities. Ability to multitask prioritize tasks and work efficiently under pressure. Strong teamwork and collaboration skills. Technical proficiency in passenger handling and reservation systems. High level of professionalism adaptability and flexibility. Strong compliance and safety awareness. Active listening skills with a commitment to delivering an exceptional passenger experience.
