Centre Manager

About People and Partners Group
People & Partners Group (PPG) is a leading Pan-African executive search and strategic human capital partner headquartered in Accra Ghana. We excel in placing C-suite and senior leaders across Africa and beyond with a 98% retention rate 5-days TAT 15-day completion timeline access to 100K top talents and 1-year free replacement guarantee.

Our services include Executive Recruitment Employer of Record (EOR) and HR Outsourcing helping international organizations hire pay and manage talent compliantly across African markets without setting up local entities alongside Payroll Management Compensation Structuring Performance Management HR Audit Salary Surveys and Corporate Training.

We serve multinationals and high-growth businesses including Fortune 500 companies across FMCG Construction Heavy Industry Real Estate Technology Agriculture Healthcare and Manufacturing expanding into key African markets the UK USA and Middle East.

Compliant with global best practices we co-design agile frameworks to drive your success.

Build Outstanding Teams with PPG. Join Africas growth story.

• Own the centres sales targets across all stores and brands driving growth through effective strategies and team accountability.
  
• Monitor performance identify underperforming stores and implement targeted improvement plans.
  
• Collaborate with Brand Management and Marketing on campaigns promotions and product launches.
  

• Oversee daily operations across all stores ensuring compliance with SOPs grooming standards and brand guidelines.
  
• Manage the centres operating budget monitor costs and drive efficiency without compromising standards.
  
• Ensure accurate sales reporting daily reconciliation and prompt escalation of financial irregularities.
  
• Coordinate with Facilities and Maintenance for timely resolution of operational issues.
  

• Champion a customer-first culture ensuring consistent delivery of premium service across all stores.
  
• Ensure compliance with international brand guidelines including visual merchandising store ambience and product presentation.
  
• Oversee CRM and loyalty initiatives; monitor customer feedback and ensure effective complaint resolution.
  

• Lead coach and manage Store Managers and retail teams setting clear performance expectations and conducting regular reviews.
  
• Identify training needs and coordinate development interventions to strengthen sales and operational capability.
  
• Support recruitment succession planning and effective employee relations in collaboration with HR.
  

• Oversee stock accuracy availability and timely replenishment across all stores.
  
• Monitor shrinkage damages and variances; ensure timely investigation and escalation.
  
• Ensure compliance with company policies internal controls loss prevention measures and applicable Ghanaian regulations.
  

• Maintain effective working relationships with mall management landlords and service providers.
  
• Represent the company at mall meetings and escalate centre-wide operational issues promptly.
  

Required Skills:

Minimum of 68 years retail experience including at least 3 years in a multi-store or centre management role. Proven experience in fashion premium/luxury or lifestyle retail with a track record of hitting sales targets. Experience managing multiple brands within a shopping centre is strongly preferred. Familiarity with international brand standards franchise operations and the Ghanaian retail market.

Required Education:

Bachelors degree or HND in Business Administration Retail Management Marketing or a related field.