BRANCH MANAGER TAKORADI
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Job Summary
DCL Diagnostics Limiteda medical diagnostics and laboratory services is looking for a Branch Manager who will oversee the daily operations of a high-performing medical diagnostics and imaging center ensuring clinical excellence operational efficiency and superior patient experience. This role requires a strategic leader with strong healthcare management skills financial acumen and the ability to foster collaboration across clinical and administrative teams.The role will be based at the
Ensure smooth day-to-day functioning of the centre including radiology laboratory and front office operations
Monitor patient flow turnaround times patient reports delivery and service quality to meet performance benchmarks
Implement and enforce SOPs safety protocols and regulatory compliance standards
Team Leadership & Staff Management
Lead mentor and manage multidisciplinary teams including radiologists radiographers sonographers technicians and administrative staff
Conduct regular performance reviews training sessions and team building initiatives
Manage staffing schedules to ensure optimal coverage and service delivery in out-of-service hours and weekends
Finance & Business Management
Oversee budgeting cost controls and revenue generation activities
Monitor billing collections and insurance claims to ensure the financial health of the branch
Analyse financial reports and KPIs to drive operational improvements
Stakeholder Engagement & Customer Experience
Build and maintain relationships with referring physicians corporate clients and healthcare partners
Address patient feedback and complaints with professionalism and empathy
Promote the centres services through community outreach and marketing initiatives
Compliance & Quality Assurance
Ensure adherence to healthcare regulations accreditation standards and internal quality policies
Lead audits inspections and continuous improvement initiatives
Maintain accurate documentation and reporting for regulatory bodies
Bachelors degree in Healthcare Administration Business or a related field
Minimum 5 years in healthcare operations preferably in diagnostics/imaging or laboratory services
Substantial experience within customer-facing roles
Strong customer service orientation
Good mathematical skills
Honesty integrity and transparency
Ability to problem solve and prioritize quickly when necessary
Good written and oral communication
Excellent attention to detail
Leadership financial management stakeholder engagement and regulatory compliance
- Competitive salary and performance incentives
- Professional development and training opportunities
- Supportive work culture focused on excellence and innovation
- Opportunity to shape the future of diagnostic healthcare in the region and beyond
Required Skills:
Qualification: Have a practicing license healthcare operations preferably in diagnostics/imaging or laboratory services Experience: Minimum of 3 years of professional work experience with companion animals.
