Assistant Front Office Manager

The Assistant Front Office Manager (AFOM) supports the Front Office Manager in overseeing daily guest services reception and concierge while driving service standards team development and room revenue goals.

Core Responsibilities

• Daily Operations Management: Supervise front desk concierge guest relations and switchboard operations; lead daily shift briefings and handle smooth shift handovers.

• Guest Relations & Service Recovery: Act as the primary escalation point for complex guest complaints resolving issues swiftly while ensuring consistent brand service standards.

• Team Leadership & Development: Assist with scheduling onboarding training and performance evaluations; coach team members on upselling techniques and standard operating procedures (SOPs).

• Financial & Inventory Oversight: Monitor daily room availability VIP arrivals and credit limits; support room upselling initiatives and ensure accurate billing and cash-handling compliance.

• Cross-Department Collaboration: Liaise continuously with Housekeeping Engineering Revenue Management and Security to maintain room readiness and handle special guest requests.

• Emergency & Safety Coordination: Serve as a key duty manager during operational disruptions medical emergencies or safety evacuations.

Qualifications :

Required Skills

• Technical: Proficiency in Property Management Systems MS Office and room inventory management.

• Communication: Exceptional verbal and written communication with strong active listening and de-escalation skills.

• Leadership & Coaching: Ability to motivate frontline staff manage high-volume shifts calmly and resolve interpersonal conflicts.

• Financial Acumen: Basic understanding of ADR RevPAR cashiering balance procedures and night audit reporting.

• Crisis Management: Decisiveness under pressure strong multitasking and sound judgment in emergency situations.

Qualifications & Experience

• Education: Bachelors degree or diploma in Hospitality Management Business Administration or a related field.

• Experience: 3 years of front office experience in a full-service or luxury hotel including at least 12 years in a supervisory role.

Additional Information :

Your team and working environment:

At Movenpick Ambassador Hotel Accra were more than just colleagues were a family!

Experience a supportive and inclusive work environment where everyone contributes to our success. Enjoy fun activities celebrate achievements together and grow your career with a business-driven team that values your contributions.

Be part of something special.

Our commitment to Diversity & Inclusion:

Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment a warm and welcoming culture excellent working conditions and to promote the development of all people including those with disabilities.

When applying do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.

Why work for Accor

With us your personality is valued your opportunities for growth know no boundaries. Every action you take can have a positive and memorable impact on the experience of our customers your colleagues and also on the planet contributing to pioneering the art of responsible hospitality.

Become a Heartist and let your heart guide you into a world where life pulses with passion.

Remote Work :

No

Employment Type :

Full-time