ACCOUNT & BUSINESS DEVELOPMENT MANAGER
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Job Summary
Serve as the primary point of contact for assigned client accounts building strong and trusted day-to-day relationships.
Manage the end-to-end delivery of digital campaigns content productions and media activations across all assigned accounts.
Develop and maintain project timelines status reports and delivery trackers ensuring all stakeholders are aligned.
Brief internal teams creative digital content and media clearly and on time ensuring work meets client expectations.
Monitor campaign performance and provide clients with regular updates insights and optimization recommendations.
Identify upselling and cross-selling opportunities within existing accounts to grow client value.
Coordinate influencer campaigns social media content calendars and media planning requirements as needed.
Maintain accurate records of client approvals meeting notes briefs and deliverable sign-offs.
Proven experience in account management within a digital content creative or media agency environment.
Strong understanding of digital marketing social media content strategy paid media and community management.
Excellent written and verbal communication skills with strong attention to detail.
Ability to manage multiple accounts and projects simultaneously without dropping the ball.
Proficiency in project management tools and platforms (e.g. Slack Google Workspace).
A collaborative team player who can also work independently under pressure.
Client-facing experience with demonstrated ability to manage relationships professionally.
A genuine passion for digital trends content creation and media innovation.
KEY PERFORMANCE INDICATORS
On-time delivery rate for all projects and campaigns
Quality and accuracy of briefs and client documentation
Revenue growth within existing accounts through upselling
Speed and quality of response to client feedback and requests
Contribution to new business pitches and proposals
CORE COIMPETENCIES
Client Relationship Management Business Development and Sales Project Coordination Digital Literacy Communication and Presentation Attention to Detail Problem Solving Team Collaboration Time Management Commercial Awareness
