Workplace Experience Specialist

At Braze we have found our people. Were a genuinely approachable exceptionally kind and intensely passionate crew.

We seek to ignite that passion by setting high standards championing teamwork and creating work-life harmony as we collectively navigate rapid growth on a global scale while striving for greater equity and opportunity inside and outside our organization.

To flourish here you must be prepared to set a high bar for yourself and those around you. There is always a way to contribute: Acting with autonomy having accountability and being open to new perspectives are essential to our continued success.

Our deep curiosity to learn and our eagerness to share diverse passions with others gives us balance and injects a one-of-a-kind vibrancy into our culture.

If you are driven to solve exhilarating challenges and have a bias toward action in the face of change you will be empowered to make a real impact here with a sharp and passionate team at your back. If Braze sounds like a place where you can thrive we cant wait to meet you.

WHAT TO EXPECT

We are seeking a dynamic Workplace Experience professional to oversee the daily operations of our Berlin office and play a key role in the regions ongoing growth and this role you will not only support our local team but also collaborate with colleagues across Braze to drive global workplace and employee experience initiatives.

As our Berlin office expands were looking for builders - resourceful hands-on individuals who thrive in ambiguity and can create structure where needed. This position sits within the People Team and reports to the Regional Manager Workplace Experience - EMEA.

Braze is a fast-paced rapidly growing company and we need a self-starter who exercises sound judgment takes initiative and proactively enhances the employee experience. Youll maintain a strong pulse on the needs of our Berlin employees and be adaptable to evolving global conditions and workplace dynamics. This role will be required to be in-office 5 days per week.

WHAT YOULL DO

• Oversee workplace site operations managing various programs (e.g. food snacks mail and packages) to deliver a seamless day-to-day employee experience.
• Deliver exceptional customer service to all who enter the Berlin office upholding Brazes high standards of hospitality and helping create a workplace where employees feel connected supported and empowered to do their best work.
• Monitor and respond to workplace service tickets maintaining a customer-focused mindset to ensure top-tier service for Berlin employees.
• Own the planning and execution of local events and activations including holiday celebrations mixers ERG events and employee engagement programming ensuring a high-quality and consistent employee experience.
• Create and deliver engaging workplace communications for the Berlin office keeping employees informed about upcoming events office updates workplace initiatives amenities and key announcements.
• Oversee desk management collaborating with the Workplace Experience team to support hybrid working arrangements.
• Lead the new hire onboarding experience locally by facilitating in-person orientation delivering engaging office tours and fostering meaningful local connections.
• Collaborate on the development and implementation of workplace initiatives policies processes and tools including strategies related to hybrid work.
• Build and maintain strong relationships with key business partners (e.g. IT Finance Employee Experience) acting as a trusted advisor on workplace matters.
• Engage proactively with leadership and employees leveraging data to understand and support the evolving needs of the Berlin team.
• Manage vendor relationships schedule repairs and ensure partnerships with best-in-class suppliers with a focus on diversity and inclusion.
• Serve as the primary liaison with building management ensuring smooth communication and efficient resolution of any facility-related matters.
• Work closely with Procurement and your manager to onboard new vendors process quotes and push through proposals to meet deadlines.
• Support budget tracking and financial planning for the Berlin office.
• Ensure compliance with health and safety (H&S) requirements for the Berlin team working closely with our H&S contractor and the People team.
• Liaise with relevant stakeholders to maintain H&S standards implement necessary safety procedures and ensure a safe work environment for all employees.
• Report any workplace accidents or incidents in a timely manner ensuring proper documentation and follow-up actions are completed as required.

WHO YOU ARE

• 3-4 years of experience in Workplace Experience role; experience as site lead a plus
• Ability to work on-site Monday to Friday maintaining a full-time in-office schedule
• Experience in change management administration and vendor management
• Demonstrated success in a fast-paced rapidly growing organization with an ability to manage competing priorities
• Experience with office moves and build-outs a plus
• Data-driven with a mindset of continual improvement
• Demonstrated success in building strong relationships cross-functionally
• A strong communicator keeping teams and stakeholders informed and up to date
• Passion for best-in-class workplace experience and customer service
• Proactive and self-motivated with the ability to set own priorities with minimal supervision; experience having remote manager a plus
• A creative problem-solver bringing innovative ideas and solutions to the table
• A sharp eye for detail and a sense of office pride
• An awesome can-do attitude - no task is too big or too small
• Ability to physically stand bend squat and lift up to 25 to 30 pounds
• Familiar with Mac computer and GSuite

#LI-Onsite