Workplace Ambassador (mfd)

JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world class services advisory and technology for our clients. We are committed to hiring the best most talented peopleand empowering them tothrive grow meaningful careers and to find a place where they belong. Whether youve got deep experience in commercial real estate skilled trades or technology or youre looking to apply your relevant experience to a new industry join our team as we help shape a brighter way forward.

Youre the first person our Clients guests and employees meet. Youll welcome visitors manage the mail and shipments that keep the workplace running and support the facilities team with daily administration health and safety checks and supplier visits. Youll report to the Workplace Coordinator and work with a team that puts guests first. Your job is to make people feel welcome and comfortable bring the Clients brand to life and solve problems as they come up.

• Cover reception greeting and registering visitors guests and employees and directing them to the right place.

• Handle guest services and meeting room bookings keeping every room presentable and ready for use.

• Answer questions from employees and guests and manage last-minute or urgent requests quickly.

• Give accurate answers on dietary allergens and intolerances when employees or guests ask.

• Receive sort log and distribute incoming mail and parcels and prepare outgoing mail and shipments.

• Follow the correct process for all deliveries and catering.

• Keep storage spaces lift areas and pantry areas organised and presentable.

• Plan and carry out requests across events and hospitality including set-up and reset to the Client design.

• Support catering as needed adding creative design where you can.

• Move and reset furniture and equipment as events require. This involves lifting and shifting heavy items.

• Keep vendor equipment organised and return it in the same condition it arrived in.

• Care for the Clients property including furniture and equipment and apply hands-on training to protect it.

• Support facility administration including preparing checking and routing supplier invoices for approval and keeping records accurate.

• Order materials and supplies for the workplace reception pantry and events and keep stock at the right level.

• Log maintenance issues in the ticketing system and escalate them when needed.

• Tell the team and the Client early when something needs attention and help find the solution.

• Carry out regular health and safety walks of the site record what you find and log and escalate any issues.

• Escort suppliers and contractors while theyre on site making sure they follow the sites health safety and security rules.

• Follow local legislation and the Clients health and safety (H&S) protocols at all times.

• Play an active part in the Clients emergency response team (ERT) program responding to emergencies for the Client and the Workplace Services team.

• Follow corporate security policies build a strong working relationship with the on-site security team and keep security and H&S front of mind when events are running.

• Daily contact with Client employees at all levels. They receive the same high level of service as our guests.

• Daily contact with potential and existing customers. The impression you create is the Clients impression.

• Regular contact with suppliers and vendors.

• Close day-to-day work with the janitorial team so spaces stay clean and tidy.

• Strong working relationships with key stakeholders the facilities team and on-site security.

• Fluent English and German.

• Customer service experience in a fast-paced environment. Hospitality or events experience in a front-of-house or operational role is preferred.

• Experience with administrative work such as invoices and ordering. Experience of health and safety inspections is a plus.

• Intermediate to advanced IT skills.

• Strong organisation and time management with high attention to detail.

• A genuine passion for customer service and a willingness to do more to meet a guests needs.

• A proactive positive attitude and the ability to prioritise and multitask.

• Excellent communication with a clear understanding of confidentiality and diplomacy.

• A team player and problem solver who meets deadlines and motivates those around you.

Apply nowand take the next step in your career with JLLwhere your expertise will be valued your growth supported and your contributions recognized.

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If this job description resonates with you we encourage you to apply even if you dont meet all the requirements. Were interested in getting to know you and what you bring to the table!

At JLL we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities we analyze your application for relevant skills experiences and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role yourepursuing.

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Jones Lang LaSalle (JLL) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process including the online application and/or overall selection process you may email us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.