Working Student Customer Support (Dutch)

About Speekly: Speekly is the largest marketplace for creator content in Europe. We work with 100000 creators and 12000 brands and build the operating system for social content. We are a fast-growing startup with over 6 million in VC funding. We are based in Cologne and operate in DACH the Netherlands Italy and UK.

Our goal: to be the leading online marketplace for creator content in Europe and enable our customers to source content easily quickly and at scale while receiving the best service possible.

Thats where you come in

Tasks

What were looking for:

Not a typical working student. But someone who:

• Takes ownership of the satisfaction of our international customers
• Is eager to get to know our software in depth and help improve it
• Has a good feeling for social media trends & content
• Speaks fluent Dutch and German

What youll do:

You are the first point of contact for our Dutch customers:

• You answer all questions about our platform and services
• You support our customers and content creators with challenges ensuring that collaborations run smoothly and platform requirements are met
• You proactively mediate between brands and creators when collaboration doesnt run smoothly
• You learn to identify up- and cross-selling opportunities and develop these customer relationships further
• You collect feedback from the Dutch market and bring it directly back to the team

Your goal: to make our Dutch customers completely satisfied.

Requirements

What you should bring:

• Fluent Dutch and German
• You are proactive self-driven and eager to learn and take on responsibility
• You can resolve conflicts with empathy and understanding so that all parties benefit in the end
• You work in a structured reliable way and move things forward on your own initiative
• Youre on TikTok & Instagram every day and understand what works

Benefits

What you get:

• Real responsibility: You own the first touchpoint with our customers and how they experience Speekly.
• Personal development: Youll be actively coached and receive regular feedback. Our team leads are measured by how well their team develops so your growth is a clear priority.
• Fast learning curve: Youll gain insight into how a startup scales a business. Perfect if you want to found your own company later or take on responsibility in a startup.
• Working on a software product: Youll work closely with our tech team to bring customer needs to life in our software.
• A setup that works: Office in Cologne flexible working hours hybrid work (up to 2 days home office) hardware of your choice Urban Sports Club.