Working Student Customer Service (mfd)
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Monthly Salary:
Posted on:
2 hours ago
Posted on:
Vacancies:
1 Vacancy
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Job Summary
Your Role
Are you a natural problem-solver who loves helping people and wants a front-row seat to the future of Open Finance As our Working Student (all genders) in Customer Service youll work alongside experienced technical experts in Germany and Spain supporting ourpartners and their end users with real questions on real products.
Its a great opportunity to get familiar with the open finance industry and its latest innovations working alongside our product teams and collaborating with other cross-functional teams in a fast-moving FinTech.
What Youll Be Doing
Its a great opportunity to get familiar with the open finance industry and its latest innovations working alongside our product teams and collaborating with other cross-functional teams in a fast-moving FinTech.
What Youll Be Doing
- Be the First Point of Contact:Support our partners-especiallyFinTechsand banks-and their customers and users as their go-tocontact forquestions and support.
- Own Customer Support Requests:Handle incoming support requests via email and phone from both partners and end customers answering general product questions and performing analyses independently.
- Troubleshoot and Escalate:Create bug tickets for technical issues troubleshoot problems and fast-track urgent cases to the product teams.
- Build Product Expertise:Get to know our products and processes inside out learning to answer questions independently and confidently.
- Maintain Our Knowledge Base:Create andmaintaindocumentation training materials and our internal knowledge base to support the team and future hires.
- Drive Product Improvement:Flag recurring issues to internal stakeholders acting as the first line of insight for product improvement.
What You Bring
- Enrolled as a student at a German university for at least the next 12 months with availability ofup to 20 hours per week.
- Business fluent in Spanish German and English asyoullwork closely with clients across the DACH and Iberian regions.
- Some prior experience in customer service is a plus but not mandatory.
- Eager to learn with the ability to quickly get up to speed on new topics.
- Comfortable facing new challengesfrequentlyand adapting quickly to changing conditions.
- Driven and proactive while thriving in a team environment.
What we offer
- The opportunity to actively shape a leading open-finance pioneer supporting Europes financial ecosystem
- Flexible working hours and hybrid work
- Structured feedback and compensation processes and clear growth opportunities
- Monthly benefits budget for mobility health or lifestyle
- Monthly subsidy for an E-GymWellpassmembership
- Modern centrallylocatedoffice with a positive atmosphere including weekly yoga classes
- A supportive purpose-driven company culture with experienced and dedicated colleagues
You dont meet every single requirement If youre excited about the role and our mission wed love to hear from you.
About us
Qwist is a leader in Open Finance helping organizations unlock analyze and leverage financial data. With 100 employees across Europe and more than 100 clients including leading banks insurers and automotive platforms we provide regulated secure access to 99% of all bank accounts in the DACH region and beyond.
Required Experience:
Intern
About Company
Qwist is a leader in Open Finance, helping organizations unlock, analyze, and leverage financial data. With 100 employees across Europe and more than 100 clients – including leading banks, insurers, and automotive platforms – we provide regulated, secure access to 99% of all bank acco ... View more
