Vice President Professional Services (mfd)
Job Summary
You will act as a key member of the leadership ecosystem partnering closely with Sales Product Customer Success and Operations to ensure seamless execution from pre-sales through delivery.
As Vice President Professional Services you will define and execute the global services strategy and transform Professional Services into a scalable high-performing growth engine.
You will:
- Own global Professional Services performance including revenue profitability margin utilization and customer satisfaction.
- Define and execute a future-proof PS strategy aligned with overall company growth targets and market expansion.
- Scale and evolve the organization globally ensuring the right structure capabilities and operating model to support continued growth.
- Drive commercial excellence including forecasting accuracy pipeline health and strong collaboration with Sales to accelerate deal closure and expansion.
- Build strong executive-level customer relationships ensuring high retention expansion and long-term value realization.
- Lead and inspire a global leadership team fostering a performance-driven accountable and inclusive culture.
- Establish operational excellence leveraging data KPIs and best practices to continuously optimize delivery quality and efficiency.
- Act as a strategic advisor internally representing Professional Services interests at executive level and influencing company-wide decision-making.
- You bring extensive executive leadership experience within Professional Services Consulting or Solution Engineering.
- You have successfully managed global P&L responsibility driving both growth and profitability.
- You possess a deep understanding of enterprise software delivery models including implementation consulting and customer lifecycle management.
- You have demonstrated success in scaling international teams and operating models.
- You combine strong strategic thinking with hands-on execution capability.
- You are recognized for your ability to influence at C-level both internally and externally.
- You bring a strong commercial mindset with a clear focus on value creation and customer outcomes.
- You are an inspirational leader capable of attracting developing and retaining top talent globally.
- You are fluent in English and German.
As part of the DocuWare team you will benefit from many advantages:
- Globally distributedinternational teams: You will find our teams working in Germering New York Sofia or other worldwide locations.
- Flexible work location and hours: You work hybrid - on the road or in our modern office - and you have the flexibility to arrange your own working hours.
- Individual support: After an intensive induction you will receive regular training tailored to your needs (e.g. conferences internal team building measures).
- Well-earned rest: 35 vacation days per year sport offerings massages a football table and a relaxing lounge area.
- Mental health support: With our employee assistance program you have free and confidential access to resources and support for your well-being and stress management at any time.
- Healthy food: Together we enjoy Fairtrade coffee with organic milk or oat milk snacks and fresh fruit - all free of charge - as well as subsidized lunch from the Foodji fridge.
- Free Tuesday Lunch: Every Tuesday enjoy a complimentary and varied lunch.
- Good accessibility: Choose how you would like to come to the office with a leased e-bike by train or via highways A96/A99 (you can charge your e-car on site for free).
- Team spirit: Regular employee and team events (virtual or on-site) ensure excellent collaboration with colleagues around the world.
- Sustainability and social commitment: DocuWare stands for paperless work and supports volunteer organizations and local sports clubs.
- Planning for your future: DocuWare subsidizes your company pension plan!
- We offer a stable job with a well established and growing company.
- Unique benefits:Choose one of three great options (Bonago E-Gym or subsidized Deutschlandticket) to suit your needs.
- We only use the latest technologies - find out more onStackshare.
- Up to 30 Days Work from Abroad: Experience international opportunities and broaden your horizons.
- Family First: Preferential registration in our selected daycare center in Germering (no guarantee).
- Buddy Program: Youll be paired with a buddy who will support you during your onboarding and offer valuable tips.
Team Leader Recruiting & Employer Branding
Would you like to become part of an innovative company whose solutions digitalize everyday work across a wide range of industries Then join our team!
Required Experience:
Exec
About Company
DocuWare offers document management and workflow automation software to companies from various industries. With it, any business documents can be digitized, archived in an audit-proof manner, and processed in order to optimize companies' core processes. Customers have trusted DocuWare ... View more