Technical Support (Working Student) (mfd)

Why voize Because were more than just a job!

At voize we believe the greatest gift to frontline workers is time - time to care connect and be present. Today that time is lost to busywork and complex systems that pull them away from what matters most: people.

Our vision is to change that by building AI companions that seamlessly take over digital workflows. We dont replace humans with technology - we amplify their impact.

Our mission is backed with a $50M Series A funding led by Balderton Capital with support from HV Capital Y Combinator and other leading VCs. Today 2000 facilities trust voize and over 200000 users rely on our AI companion to ease their daily workload.

As a dynamic team we combine first-in-class technology with meaningful social impact. And now were looking for you to join us on this mission!

Your Mission: Keep 1000 care facilities running

When voize works nurses get 39 minutes of their shift back. When something breaks a firewall silently blocking sync an interface mismatch with a facilitys care software or a regression after a release documentation stops and care teams feel it immediately. Your mission: make sure that never lasts long and never happens twice.

As a Working Student in Technical Support you do the same work as our full-time Technical Support Managers just part-time built around your studies. You work on technically demanding customer cases at the intersection of our AI product real-world facility IT and the German care software ecosystem with a direct line to our Engineering team not a ticket queue between you. And because care doesnt stop at 17:00 or on Saturdays your shifts focus on evenings and weekends the hours when your coverage matters most.

Your Working Model Part-time in rotating shifts

• Our support operates 07:0022:00 seven days a week as a Working Student you cover part of that window in a rotating shift schedule with a focus on evening shifts and weekend rotations

• Shifts are planned weeks in advance together with the team with flexibility to swap around exams and semester deadlines

• Up to 20 hours/week during the semester typically concentrated into evening and weekend blocks more is possible during semester breaks

• Youre never alone on a shift: theres always a clear escalation path to an on-call colleague

Your Daily Business No two shifts are alike

• Own technical customer cases end-to-end during your shift: reproduce isolate the fault across app backend customer network and third-party systems and keep the customer clearly informed until its solved or cleanly handed over

• Debug integrations with leading German care documentation systems: interface errors data and schema mismatches and on-prem configurations in customer environments (Windows/Linux)

• Untangle customer-side IT firewalls proxies certificates MDM-managed shared devices often in direct coordination with a facilitys IT

• Keep an eye on system health during your shift using our observability stack and act early when something looks off especially in the evening and weekend hours when youre our eyes on the system

• Support critical incidents: assess which facilities are affected help drive resolution together with Engineering and the on-call L2 and contribute to clear timely customer communication

• Turn recurring issues into permanent fixes: contribute to root-cause analyses runbooks and knowledge-base articles that make the whole team faster

Your Skillset What you bring to the table

• Currently enrolled as a student (Bachelors/Masters) ideally in Computer Science or a related technical field active enrollment is required for a Werkstudent contract

• First hands-on experience with observability/monitoring tools (e.g. Grafana Sentry) or the curiosity and foundation to learn them fast; you can use logs and metrics to isolate issues

• Solid Windows and/or Linux fundamentals youre comfortable in logs configs and the command line whether from coursework working student jobs or your own projects

• Good networking fundamentals (firewalls proxies DNS TLS/certificates) you can figure out why two systems cant talk to each other or youre eager to master exactly that

• Familiarity with APIs and system integrations you can read a payload and follow where data breaks between systems

• Reliable availability for a rotating shift schedule with evening and weekend coverage this is essential for the role

• Structured and calm under pressure with clear empathetic communication for very different audiences: care home administrators external IT providers and our engineers

• German at C2 / native level our customers work with us in German so this is a hard requirement (plus good English for internal collaboration)

Our Success Mindset How we work at voize

• You take ownership when a case is yours its yours until its solved documented and prevented (or cleanly handed over at the end of your shift)

• Youre resilient you see challenges as opportunities not obstacles

• You work iteratively test learn and improve instead of aiming for perfection

• You value open feedback and contribute to a positive transparent team culture

Growing together - what you can expect at voize

• Flexible working hours because you know when you work best!

• reimbursement of the Deutschlandticket

• 25 days of vacation and your birthday off

Ready to talk Apply now!

We look forward to your application and cant wait to meet you - no matter who you are or what background you have!

Required Experience:

Intern