Technical Support Engineer III

Welcome to Planet. We believe in using space to help life on Earth.

Planet designs builds and operates the largest constellation of imaging satellites in history. This constellation delivers an unprecedented dataset of empirical information via a revolutionary cloud-based platform to authoritative figures in commercial environmental and humanitarian sectors. We are both a space company and data company all rolled into one.

Customers and users across the globe use Planets data to develop new technologies drive revenue power research and solve our worlds toughest obstacles.

As we control every component of hardware design manufacturing data processing and software engineering our office is a truly inspiring mix of experts from a variety of domains.

We have a people-centric approach toward culture and community and we strive to iterate in a way that puts our team members first and prepares our company for growth. Join Planet and be a part of our mission to change the way people see the world.

Planet is a global company with employees working remotely world wide and joining us from offices in San Francisco Washington DC Germany Austria Slovenia and The Netherlands.

About the Role:

The Technical Support Engineer will be responsible for managing and resolving challenging issues for Planet partners and customers. This includes developing subject matter expertise with Planet products and collaborating with other team members. The successful candidate will be able to quickly gain an understanding of remote sensing GIS the Planet platform APIs and internal applications. This is a customer-facing role in a very collaborative environment and therefore it requires solid interpersonal skills. You will build strong relationships with product engineering teams to ensure smooth product deployments and timely resolution of technical problems. Your contributions will directly enable customers to understand our changing world.

This is a full-time hybrid role which will require you to work from our Berlin office 3 days per week.

Applicants must have a valid work permit or legal authorization to work in the EU at the time of application. Unfortunately visa sponsorship is not available for this role.

Impact Youll Own:

• Provide technical support to Planet customers partners and employees via email phone chat or in person.
• Meet/exceed customer expectations regarding response frequency quality and overall experience.
• Build foundational relationships with partner teams including Engineering Customer Success Sales and Product Management.
• Troubleshoot complex technical issues and understand their impact on customer business priorities to develop solutions.
• Manage and prioritize product bugs and enhancement requests.
• Participate in projects that improve the efficiency quality and overall customer experience with Planet products.

What You Bring:

• 4 years of relevant experience in technical support troubleshooting and root cause analysis in a customer-facing role.
• 2 years of experience in scripting languages (JavaScript Python Perl) and relational databases (e.g. MySQL Oracle).
• Understanding of API integration and web application stacks.
• Familiarity with geo-spatial data satellite imagery and GIS applications (e.g. ESRI QGIS).
• Experience with AWS and container-based technology.
• Ability to manage communications for critical customer situations and coordinate resources.
• Ability to multitask prioritize workload and work both independently and collaboratively.
• Bachelors degree in Computer Science Computer Engineering or equivalent technical education and work experience.
• Willingness to travel as necessary to client sites and to participate in scheduled weekend on-call support.

What makes you stand out:

• Experience with Zendesk JIRA or comparable ticketing systems
• Excellent written and verbal communication skills with the ability to clearly articulate solutions to technical problems
• Ability to maintain a professional demeanor when handling complex user issues

Application Deadline:

October 3 2026 at 11:59p PT

Benefits While Working at Planet:

These offerings are dependent on employment type and geographical location based upon applicable law or company policy.

• Paid time off including vacation holidays and company-wide days off
• Employee Wellness Program
• Home Office Reimbursement
• Monthly Phone and Internet Reimbursement
• Tuition Reimbursement and access to LinkedIn Learning
• Equity
• Volunteering Paid Time Off

San Francisco Fair Chance Ordinance
Pursuant to the San Francisco Fair Chance Ordinance we will consider for employment qualified applicants with arrest and conviction records.

Why we care so much about Belonging.
Were dedicated to helping the whole Planet and to do that we must strive to represent all of it within each of our offices and on all of our teams. Thats why Planet is guided by an ultimate north star of Belongingdreaming big as we approach our ongoing work. If this job intrigues you but youre thinking you might not have all the qualifications please... do apply! At Planet we are looking for well-rounded people from around the world who can contribute to more ways than just what is listed in this job description. We dont just fill positions we aspire to fulfill peoples careers most excited about folks who are motivated by our underlying humanitarian efforts. We are a few orbits around the sun before we get to where we want to be so we hope youre excited to come along for the ride.

EEO statement:
Planet is committed to building a community where everyone belongs and we invite people from all backgrounds to apply. Planet is an equal opportunity employer and committed to providing employment opportunities regardless of race religious creed color national origin ancestry physical disability mental disability medical condition genetic information marital status sex gender gender identity gender expression pregnancy childbirth and breastfeeding age sexual orientation military or veteran status or any other protected classification in accordance with applicable federal state and local laws. Know Your Rights.

Accommodations:
Planet is an inclusive community and we know that everyone has their own needs. If you have a disability or special need that requires accommodation during the hiring process please reach out to or contact your recruiter with your request. Your message will be confidential and we will be happy to assist you.

Privacy Policy: By clicking Apply Now at the top of this job posting I acknowledge that I have read the Planet Data Privacy Notice for California Staff Members and Applicants and hereby consent to the collection processing use and storage of my personal information as described therein.

Privacy Policy (European Applicants): By clicking Apply Now at the top of this job posting I acknowledge that I have read the Candidate Privacy Notice GDPR Planet Labs Europe and hereby consent to the collection processing use and storage of my personal information as described therein.

AI in Our Interviewing Process: Planet is committed to providing an exceptional interview experience for all candidates. We currently use Metaview to better focus on candidates and less on trying to capture notes. As such with the candidates consent select interviews may be recorded and include a Planet AI Notetaker for transcription and summarization purposes. Should an interview involve use of AI interview technologies the candidate will receive notification and have the ability to opt out both in advance and/or real-time. Opting out will not affect ones candidacy.

Candidate AI Policy: Planet embraces Artificial Intelligence (AI) tools and we encourage its responsible use. We understand that candidates may use various resources including AI tools to prepare for interviews and assessments. However during any live interview stage or when actively completing assessments for this position the use of AI toolse.g. Large Language Models (LLMs) deep fake technology strictly prohibited unless explicitly prompted by an interviewer or assessment instructions. If you are unsure about acceptable use please contact your recruiter for clarification. If an AI tool or similar technology is desired as an accommodation please contact with your request for assistance. Your message will be confidential and we will be happy to assist you. Violation of this policy may result in disqualification of your application.