Technical Support Engineer-BYD Energy Storage
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Job Summary
About BYD
Our Purpose is to build a zero-emission future that reconnects humanity with nature. We are looking for talent that connects with this mission and want to create positive impact by joining a diverse and dynamic team.
BYD is a leading high-tech multinational based in Shenzhen China. Operates in four core fields of IT automotive new energy and rail transit and employs over 300000 people worldwide. As a global pioneer in New Energy Solutions BYD is dedicated to building a zero-emission ecosystem.
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Responsibilities
Responsible for the installation commissioning repair and maintenance of energy storage systems on site.
Address technical issues on-site in a timely manner to ensure reliable operation and minimize downtime.
Provide technical support to customers answer questions about the equipment and deliver necessary training.
Collaborate closely with the technical support team and R&D department to feedback on-field issues and suggest improvements.
Continuously follow up on customer after-sales service requirements to improve customer satisfaction.
Ensure compliance with local safety regulations and company safety standards when performing any on-site work.
Requirements
Background in Electrical Engineering Automation Mechatronics or related fields.
Experience in the power industry or with high/low voltage systems with preference for those with energy storage experience.
Hands-on experience with equipment installation commissioning and maintenance preferably familiar with energy storage systems.
Solid understanding of electrical systems particularly energy storage systems and their principles.
Strong troubleshooting and problem-solving skills capable of working in high/low voltage environments.
Excellent communication and customer service skills able to work efficiently under pressure.
Relevant electrical or high voltage operation certifications are preferred.
Willingness to travel frequently and adapt to flexible working hours.
About Company
As the first overseas subsidiary of BYD group, our main focus is to provide European customers with new energy vehicles, rechargeable batteries, solar panels, energy storage systems and other new energy products, as well as related after-sales services.
