Technical Account Manager

We Say HI*

Your missionasTechnical Account Manager (f/m/d):

• Act as the primary technical contact for assigned customers ensuring successful adoption and ongoing use of Sentinel solutions.
• Build trusted relationships with technical operational and management stakeholders.
• Understand customer business goals technical environments and priorities to drive value and success.
• Provide guidance on solution adoption configuration integrations upgrades and best practices.
• Monitor service performance KPIs and customer environments identifying risks and improvement opportunities.
• Coordinate cross-functional teams including Support Operations Professional Services Engineering and Product Management.
• Support root cause analysis and drive corrective and preventive actions.
• Analyze incidents technical challenges and customer feedback to recommend continuous improvements.
• Communicate complex technical concepts in a clear and business-focused manner.
• Act as the voice of the customer internally identifying risks opportunities and evolving needs balancing customer advocacy with business priorities contractual commitments and service objectives.

We are Looking Forward To:

• Bachelors degree in Computer Science Information Technology Engineering or a related field.
• 5 years of experience in customer-facing technical roles with account ownership (e.g. Technical Account Manager Technical Consultant Service Delivery Manager Sales Engineer or similar).
• Customer-focused proactive and accountable with the ability to build trusted relationships across technical and business teams.
• Strong ability to understand complex technical environments troubleshoot issues and translate customer needs into actionable solutions.
• Experience managing multiple priorities customers and technical escalations in fast-paced environments.
• Knowledge of Linux/Unix environments.
• Experience with cloud platforms (AWS and/or GCP).
• Technical knowledge of REST APIs system integrations SQL and relational databases.
• Experience with enterprise applications such as Oracle SAP or NetSuite is an advantage.
• Familiarity with software licensing entitlement management or software monetization solutions is a plus.
• Basic programming knowledge in C C C# .NET or Java is desirable.
• Fluent in English with strong communication and stakeholder management skills.

The Group invests more than 45billion per year in Research & Development in key areas particularly for critical environments such as Artificial Intelligence cybersecurityquantumand cloud technologies.

In 2025 the Group generatedsales of 22.1billion.

For our more than85000 employeesin 65countries weopen upvisionary perspectives realise individual careerpathsand enable creative freedom. This is achieved with courageversatilityand the firm intention to make the demanding challenges of our time safer and more inclusive.With our sustainable value-focused management we support diversity actively.

Beatriz Botelho - Talent Acquisition Partner #LI-BB-1
972
*Human Intelligence