Technical Account Manager Hospital (mfd)

At voize we believe the greatest gift to frontline workers is time - time to care connect and be present. Today that time is lost to busywork and complex systems that pull them away from what matters most: people.

Our vision is to change that by building AI companions that seamlessly take over digital workflows. We dont replace humans with technology - we amplify their impact.

Our mission is backed with $50M in Series A funding led by Balderton Capital with support from HV Capital Y Combinator and other leading VCs. Today 2000 facilities trust voize and over 200000 users rely on our AI companion to ease their daily workload.

As a dynamic team we combine first-in-class technology with meaningful social impact. And now were looking for you to join us on this mission!

As Technical Account Manager - Hospital you will own the technical relationship with a portfolio of our strategic hospital customers. You will understand their systems infrastructure integrations and stakeholders and support them from go-live through releases and renewals; ensuring voize runs reliably across wards sites and clinical workflows. Your success will be measured by trust retention and long-term customer outcomes.

• Own the technical relationship with a portfolio of hospitals and hospital groups building a deep understanding of their HIS/KIS setup infrastructure clinical workflows open topics and key stakeholders

• Maintain a technical account plan for every customer covering integrations deployment architecture security requirements planned changes open risks and upcoming rollout waves

• Lead release pre-briefings and technical reviews helping customers assess the impact of changes across systems before they affect clinical operations

• Stay close to every issue across your accounts: Technical Support manages the queue while you manage the relationship and provide the technical and organizational context needed to accelerate resolution

• Identify recurring themes across hospital customers and turn them into actionable feedback for Product and Engineering improving reliability integrations and rollout readiness

• Several years of experience in technical account management solutions engineering technical support or implementation ideally in B2B SaaS health tech or hospital IT

• Hands-on technical knowledge of integrations APIs logs networks identity and access management and device or MDM setups; familiarity with healthcare interoperability standards such as HL7 or FHIR is a plus

• Great communication skills across technical clinical and executive audiences from discussing an interface with hospital IT to aligning on a rollout with nursing leadership or senior management

• A structured calm approach to managing complex organizations multiple sites and open topics simultaneously supported by data that demonstrates progress and impact

• Professional German and comfortable English based in Germany and willingness to occasionally travel to customer sites when a rollout or escalation requires on-site support; experience with hospital information systems is a plus

• We are a fast-growing startup which means you will tackle meaningful challenges grow quickly and make a real impact by giving frontline workers more time for people

• Become a co-creator of our success with stock options

• We foster an open collaborative culture with regular team events whether you work from our Berlin office or remotely across Germany

• Generous perks: 30 vacation days plus your birthday off Germany Transport Ticket Urban Sports Club regular company off-sites access to learning platforms such as Blinkist and Audible and free language courses

• You decide when you work best with flexible working hours and a strong hybrid setup

We look forward to your application and cant wait to meet you - no matter who you are or what background you have!

Required Experience:

IC