Team Lead Post Activation – Germany

About Wolt

At Wolt we create technology that brings joy simplicity and earnings to the neighborhoods of the 2014 we started with delivery of restaurant food. Now were building the delivery of (almost) everything and youll find us in over 500 cities in 30 countries around the 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.

Working at Wolt isnt always easy but its definitely exciting. Here youll learn more build more and ship more than in most other companies. Youll be challenged a lot but also have a lot of fun on the way. So if youre a self-starter with drive and entrepreneurial spirit this could be the ride of your life.

At Wolt our mission is to bring joy simplicity and earnings to neighborhoods and our restaurant partners are at the heart of that Germany our Post Activation team owns the most decisive stretch of a merchants journey: the first weeks after they go live when the right support turns a new partner into a thriving long-term business on Wolt.

Were now hiring a Team Lead for Post Activation. This is a hands-on leadership role where youll guide a team of specialists across our German offices helping newly launched merchants find their footing grow their orders and stay available to customers from day one.

What youll be doing

As Team Lead for Post Activation youll own how thousands of merchants experience their first 28 days on Wolt. Youll lead a distributed team responsible for early merchant success measured by whether partners reach their Magic Moment stay reliably online and build the habits that set them up to grow long after the post-activation window closes. Your focus will be on merchant outcomes team development and turning operational and performance insights into better processes across the merchant lifecycle.

Day-to-day in this role youll:

• Lead and develop a team of 9 Post-Onboarding Success Specialists based across our German offices owning their coaching performance and growth.
• Drive the teams core outcomes: Magic Moment achievement (12 orders in the first 28 days) F28D availability and merchant self-sufficiency (Portal adoption and platform proficiency) across your merchant portfolio.
• Set the standard for how the team supports merchants availability and app usage menu and image quality campaign and Ads setup and platform education that helps partners succeed independently.
• Turn performance data into strategy: analyze why venues miss their Magic Moment size the biggest levers and decide where the team should focus to move the metric not case by case but at portfolio level.
• Design scalable processes and playbooks: replace one-off manual work with repeatable workflows standardized merchant journeys and self-service enablement so the teams impact scales beyond individual effort.
• Help shape where the function goes next embracing change and helping develop new ways of measuring and driving merchant success as the business evolves.
• Own the feedback loop with Onboarding and partner with Sales Account Management Menu Photo and Analytics to fix root causes upstream and improve the handover into long-term management.
• Recruit onboard and coach new team members for long-term success.

Our humble expectations

• 5 years of experience in account management merchant/customer success or operations including proven experience leading and developing a team
• Experience leading distributed or multi-location teams ideally across different sites or regions
• Strong analytical and strategic thinking: you can dig into performance data identify whats driving results and translate findings into clear priorities and action
• A track record of owning performance metrics and improving them through structured scalable solutions rather than one-off fixes
• Proficiency with analytics and BI tools such as Looker Power BI or Tableau
• Strong prioritization and organizational skills and sound judgment in a fast-changing environment
• Comfort with ambiguity and change treating evolving priorities and new metrics as an opportunity rather than a disruption
• Excellent communicator in both German and English
• Willingness to travel regularly to other German offices to support your team on the ground
• Bachelors or Masters degree

Whats in it for you

• A chance to shape how Wolt sets up thousands of restaurant partners for success across Germany
• Full ownership and accountability in a fast-moving environment
• Independent work in a dynamic international team
• A fast-growing tech company with many career opportunities
• Attractive salary package
• A local office in Berlin Hamburg Cologne Frankfurt or Munich
• Discount on Wolt orders
• Modern work equipment
• Various soft drinks coffee and fruits in the office
• Urban Sports Club membership subsidy
• Deutschland Ticket subsidy
• Weekly all-hands meetings and regular team events
• Flexible working hours policy 30 days of paid vacation

Next steps

If youre excited about working in a high-growth environment taking ownership and being part of an extremely ambitious team then click below to apply and get the conversation going!

We review applications on a rolling basis and will reach out to candidates whose profiles stand out. The process includes a call with our Talent Acquisition team interviews with the hiring manager and a final practical case round.

Our Commitment to Diversity and Inclusion

Were committed to growing and empowering a more inclusive community within our company industry and cities. Thats why we hire and cultivate diverse teams of people from all backgrounds experiences and perspectives. We believe that true innovation happens when everyone has room at the table and the tools resources and opportunity to excel.