Team Lead Fraud Operations (mfx)

As the leader of our Fraud Operations function you will be accountable for the day-to-day performance quality and scalability of the team protecting our banking and payments environment. You will lead a high-performing team responsible for fraud monitoring case triage investigation and resolution in a fast-moving environment where speed and accuracy are equally critical.

This role is a powerful blend of people leadership operational excellence and cross-functional strategy. You will use frontline insights and data to harden our defenses scale our processes and ensure our clients and platform remain fiercely protected.

• Manage Fraud Operations experts by setting clear priorities fostering a culture of high performance and ensuring exceptional decision quality.
• Define the future of the team by optimizing workflows controls tooling escalation paths QA frameworks and capacity/workforce planning.
• Act as the senior escalation point for complex high-impact fraud cases and  during peak periods live incidents and emerging attacks.
• Use data operational metrics and emerging fraud trends to catch structural weaknesses early and turn them into concrete system upgrades.
• Work closely with Fraud Strategy Product Data Engineering Compliance and Operations and Client Service to translate operational learnings into sharper automated detection and clearer risk ownership.

Qualifications :

• Extensive experience in fraud operations banking fraud payments risk or a similar role within fintech payments banking or a comparable environment
• A proven track record of effectively managing and guiding fraud operations analysts experts or teams in a high-volume environment
• Deep understanding of banking and payments fraud typologies transaction monitoring account takeover scam patterns and the operational controls needed to respond effectively across the case lifecycle
• Proven ability to lead operational teams against clear SLAs quality standards and client outcome metrics while maintaining strong judgment under pressure
• Strong analytical skills including advanced SQL; experience with Python or another programming language for deeper analysis automation or tooling improvements is a plus
• Experience improving operational processes documentation QA frameworks tooling and automation in partnership with Product Data and Engineering
• Strong sense of ownership and the ability to act as a credible escalation point for complex ambiguous or high-severity fraud cases
• Excellent stakeholder management skills and the ability to align Operations Product Engineering Data Compliance and Client-facing teams around priorities and improvements
• Excellent English skills (both written and spoken) to lead the team effectively and collaborate across functions; German is a plus

Additional Information :

• Be part of one of the fastest-growing and most visible Fintech startups in Europe creating innovative services that have a substantial impact on the lives of our customers
• Work with an international diverse inclusive and ever-growing team that loves creating the best products for our clients
• Be productive with the latest hardware and tools
• Learn and grow by joining our in-house knowledge sharing or career development sessions and spending your individual Education Budget 
• Learn and experience German culture first hand by joining our free German language classes
• International relocation support is provided if required 
• Opportunity to work from abroad
• Benefit from an attractive compensation package and from the company pension scheme
• Monthly contribution of 50% for the Deutschland Jobticket
• Say goodbye to order commissions and say hello to your complimentary subscription of Scalable Capitals PRIME Broker
• Enjoy flexible and discounted sports activities with Urban Sports Club

Remote Work :

No

Employment Type :

Full-time