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Team Lead Customer Engagement Applications (mfd)
Job Location:
Monthly Salary:
Posted:
1 October 2026 (4 days ago)
Posted:
Application Deadline:
30 December 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Why should you join
DocuWare stands for globally distributed international teams and an open corporate culture that invites you to help shape it. Mobile Work and flexible working hours are part of our everyday life. Would you like to be part of an innovative company whose solutions are digitizing everyday work in a wide range of industries In that case we are happy to welcome you to the team.
Your Responsibilities
As theTeam Lead Customer Engagement Applications (m/f/d) you lead this newly formed team through its establishment and beyond by building team identity ensuring reliable delivery and operation of customer-facing services developing team members and acting as the primary interface to Marketing the Commercial Applications & Integration team and upper management. Over time you will additionally grow into ownership of the Dynamics 365 platform as team responsibilities evolve.
Your responsibilities will include:
Your responsibilities will include:
- You lead and mentor the team fostering professional growth and development with clear objectives and structured feedback.
- By actively shaping the formation of the new team you establish team identity working agreements and clear ownership of the customer-facing domains.
- You ensure seamless alignment between the dedicated Product Owner developers and operations as well as with the Commercial Applications & Integration team by continuously monitoring the situation.
- Over the first 1218 months you gradually assume ownership of D365 platform-level topics (environments release management governance) in a structured handover from the Commercial Applications & Integration team.
- Ensuring reliable 24/7 operation of customer-facing services you organize the teams rotating on-call responsibilities.
- You champion the end-customer perspective by safeguarding the reliability usability and security of all customer-facing services (portals self-service identity).
What you need to succeed
- You bring proven experience in software development and in leading a development team or you can clearly demonstrate your readiness to step into a leadership role.
- With strong knowledge of software development disciplines and how they work together your approach is well grounded.
- Familiarity with identity and access management concepts (SSO OpenID Connect) is a plus.
- Experience with Microsoft Dynamics 365 CE and/or the Power Platform (Power Pages) is part of your toolkit.
- When working across SaaS platforms you understand API-based integration.
- In operating customer-facing web applications and/or portal solutions you have experience that includes availability and incident-response aspects.
- In an agile mostly remote environment you thrive and bring strong passion and drive to your work.
- Beyond the technical skills your communication and collaboration skills are excellent and you work effectively with stakeholders at all levels.
- You are willing to embrace our company culture and values and you enjoy working in an international English-speaking organization.
What we can offer
There are many great reasons to join DocuWare - our company culture is only one of them.
As part of the DocuWare team you will benefit from many advantages:
As part of the DocuWare team you will benefit from many advantages:
- Globally distributed international teams: You will find our teams working in Germering New York Sofia or other worldwide locations.
- Flexible work location and hours: You can work on the road or in our modern office - and you have the flexibility to arrange your own working hours.
- Individual support: After an intensive induction you will receive regular training tailored to your needs (e.g. conferences internal team building measures).
- Well-earned rest: 35 vacation days per year sport offerings massages a football table and a relaxing lounge area.
- Healthy food: Together we enjoy Fairtrade coffee with organic milk or oat milk snacks and fresh fruit - all free of charge - as well as subsidized lunch from the Foodji fridge.
- Mental health support: With our employee assistance program you have free and confidential access to resources and support for your well-being and stress management at any time.
- Good accessibility: Choose how you would like to come to the office with a leased e-bike by train or via highways A96/A99 (you can charge your e-car on site for free).
- Team spirit: Regular employee and team events (virtual or on-site) ensure excellent collaboration with colleagues around the world.
- Sustainability and social commitment: DocuWare stands for paperless work and supports volunteer organizations and local sports clubs.
- Your health matters: DocuWare subsidizes your company pension plan!
- Lastly and most importantly we offer a stable job with a well established and growing company.
- Unique benefits:Choose one of three great options (Bonago E-Gym or subsidized Deutschlandticket) to suit your needs.
- We only use the latest technologies - find out more onStackshare.
- 30 Days Work from Abroad: Experience international opportunities and broaden your horizons.
- Family First:Preferred enrollment in our selected daycare center in Germering (no guarantee).
- Buddy Program: Youll be paired with a buddy who will support you during your onboarding and offer valuable tips.
- For better insights check us out onInstagram!
Our Values
We are
- Customer-Centric: We keep close to the customer and innovate in every aspect of our customer experience to ensure their success with our product and company.
- Decent: We are respectful helpful and reliable when working with customer partners and colleagues.
- Dynamic: We seek to constantlyimproveby measuring and sharing our work inviting ideas from all colleagues and responding quickly to new opportunities.
- Passionate: We love what we do and confidently strive for ambitious goals through focus collaboration and having fun together.
Our application process
- (Optional) Pre-screening with a Recruiter to get to know each other and answer any open questions.
- Interview with Recruiter and Hiring Manager.
- Use case presentation meeting the team and office tour.
Your hiring partner
Lea Thanner-Najjarmansur
Specialist Recruiting & Employer Branding
Specialist Recruiting & Employer Branding
Here you can find us
DocuWare GmbH
Planegger Str. 1
82110 Germering
Planegger Str. 1
82110 Germering
About us
DocuWare stands for globally distributed international teams flat hierarchies and an open company culture that encourages active participation and contribution. Mobile work and flexible working hours are part of our everyday life.
Would you like to become part of an innovative company whose solutions digitalize everyday work across a wide range of industries Then join our team!
Would you like to become part of an innovative company whose solutions digitalize everyday work across a wide range of industries Then join our team!
Required Experience:
Manager
About Company
DocuWare offers document management and workflow automation software to companies from various industries. With it, any business documents can be digitized, archived in an audit-proof manner, and processed in order to optimize companies' core processes. Customers have trusted DocuWare ... View more
