System Engineer (mfd) Citrix

In the strategic Management Center Group IT Services of Zeppelin GmbH at our location in Garching near Munich or alternatively in Achim we are currently looking for a System Engineer (m/f/d) Citrix.

Your tasks & responsibilities:

• In your role as a System Engineer (m/f/d) Citrix you are responsible for the Remote Access / Virtual Workplace service as well as for the steering coordination and the quality control of our external service provider.

• You will also be responsible for the monitoring and tracking of SLA KPI and service performance as well as the incident problem and escalation management in an international environment.

• Furthermore you will also contribute to the planning and further development of the technical roadmap in the areas of Citrix Virtual Apps and Desktops remote access solutions and cloud-based virtual desktop technologies.

• You will also be in charge of the evaluation and introduction of future-oriented technologies such as Azure Virtual Desktop (AVD) AWS WorkSpaces / AppStream and hybrid workplace architectures.

• In addition to this you will work on the preparation and moderation of service reviews with internal stakeholders and external partners.

• The coordination with security network workplace as well as the support in budget licensing and capacity planning will also belong to your area of responsibility.

What we are looking for:

• Completed degree in computer science business informatics or a comparable qualification

• Several years of experience in IT service management or as a Service Owner / Service Manager

• Solid knowledge in at least one of the following areas:

  • Citrix Virtual Apps & Desktops

  • Azure Virtual Desktop

  • AWS End User Computing Services

  • Remote access & VPN technologies

• Experience in managing external service providers and offshore teams

• Understanding of ITIL processes as well as SLA/KPI management

• Technical understanding of modern cloud and hybrid architectures

• Strong communication skills in international teams

• Structured and independent working style

• Very good knowledge of German and English both written and spoken

What we offer:

• Unique corporate culture: Based on the values of Ferdinand Graf von Zeppelin we act as a foundation company that is future-oriented social and sustainable.

• We are sustainable: We live and breathe environmental and climate protection. And we take this seriously: by 2030 we will make Zeppelin climate-neutral in its day-to-day business operations.

• Creative freedom: With us you get the opportunity to drive issues forward on your own responsibility.

• Grow with Zeppelin: We support you with extensive development opportunities and a diverse training program.

• Z Colorful: We work with targeted activities such as our womens network and our impulse series to anchor diversity and its appreciation at Zeppelin.

• Work-life balance: We offer you mobile and flexible working and 30 days of addition we have various offers and initiatives around the topics of health children and care.

• Health and fitness: Through our ZFIT initiative you can participate in various theme weeks and yoga classes or even lease a company bicycle.

• Company pension plan: We support your pension.