Staff Integration Specialist Technical Support (mfd)

Bring more to life.
Are you ready to accelerate your potential and make a real difference within life sciences diagnostics and biotechnology

At Beckman Coulter Diagnostics one of Danahers 15 operating companies our work saves livesand were all united by a shared commitment to innovate for tangible impact.

Youll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danahers system of continuous improvement you help turn ideas into impact innovating at the speed of life.

As a global leader in clinical diagnostics Beckman Coulter Diagnostics has challenged convention to elevate the diagnostic laboratorys role in improving patient health for more than 90 years. Our diagnostic solutions are used in routine and complex clinical testing and are used in hospitals reference and research laboratories and physician offices around the world. Every hour around the world more than one million tests are run on Beckman Coulter Diagnostics systems impacting 1.2 billion patients and more than three million clinicians per year. From uncovering the next clinical breakthrough to rapid and reliable sample analysis to more rigorous decision makingwe are enabling clinicians to deliver the best possible care to their patients with improved efficiency clinical confidence adaptive collaboration and accelerated intelligence. Learn about the Danaher Business System which makes everything possible.

The Integrated Specialist Technical Support (m/f/d) position is responsible for providing technical support for complex issues to our customers championing our customer and service organization in new product introductions and design changes and understanding the integration of the Beckman Coulter laboratory solutions.

This position reports to the Technical Support Manager and is part of the Global Product Technical Support team located in Munich Germany and will be an on-site role.

In this role you will have the opportunity to:

• Use technical product knowledge to solve complex problems and to develop and provide solutions and best practices
• Champion our customer and our Service organization in New Product Development and product design changes bringing voice of customer and service
• Think holistically on solutions understanding the Beckman Coulter portfolio integration
• Support field Service organization to improve customer satisfaction with issue resolution installations and communications
• Learn and drive product and process improvement and efficiencies using DBS tools

The essential requirements of the job include:

• Bachelors degree in field with 9 years exp. OR Masters degree in the field with 7 years exp. OR Doctoral degree in field with 4 years exp.
• Attend customer sites 60% of time to resolve and deliver solutions in a timely manner
• Excellent analytical and critical thinking capabilities
• Ability to effectively influence relate to and communicate effectively with all levels within the organization and with customers
• Actively manage escalations liaising with field and product support specialist to resolve escalations and customer issues

Join our winning team today. Together well accelerate the real-life impact of tomorrows science and technology. We partner with customers across the globe to help them solve their most complex challenges architecting solutions that bring the power of science to life.

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