Sr. Services Learning Trainer

Primary Function of Position:

The Technical Trainer is primarily responsible for delivering instructor-led virtual and hands-on technical training for new hires and experienced service personnel across da Vinci Ion and Digital Portfolio technologies. The role supports direct and indirect markets and ensures learners develop the technical knowledge practical skills and safe work practices required to install troubleshoot service and sustain complex robotic systems.

The primary focus of this position is technical training delivery technical mentoring learner assessment and training-system readiness. This role uses approved training content and service procedures to provide consistent and effective technical instruction.

Roles and Responsibilities:

• Deliver technical training as the primary responsibility of the role including classroom instruction virtual sessions demonstrations hands-on labs assessments and coaching.
• Train new hires and experienced service personnel across direct and indirect markets using approved course materials service procedures and delivery standards.
• Serve as a technical facilitator for da Vinci Ion and Digital Portfolio training programs
• Conduct assessments and evaluations as defined by course protocol
• Prepare training systems tools and technical materials to ensure safe reliable and consistent training delivery.
• Maintain required technical training documentation service procedures lab activities certifications and training records.
• Communicate course readiness technical risks resource needs and delivery status proactively to the Technical Training Manager
• Provide technical mentoring and hands-on support to learners and peer trainers through knowledge sharing and delivery observations.
• Maintain technical proficiency across multiple platforms to support scheduled and on-demand regional training needs.
• Provide practical feedback to the Technical Training Manager on learner readiness recurring technical knowledge gaps and delivery needs.
• Coordinate the technical readiness configuration maintenance status and safe use of training systems tools and lab equipment in the Freiburg office.
• Mentor and support learners and peer trainers through technical knowledge sharing delivery observations and consistent course execution.
• Deliver training through approved instructor-led virtual self-directed and hands-on formats based on business needs.

Qualifications :

Required Knowledge Skills and Experience:

• Clear and effective communication with strong facilitation skills
• A passion for technical training excellence 
• Strong hands-on technical capability and the ability to explain complex technical concepts clearly.
• Excellent organizational skills and ability to multi-task
• Self-starter with ability to take ownership of responsibilities with minimal direction
• Ability to self-manage course preparations training schedules and delivery deadlines
• 3 years of experience in technical training field service technical support systems engineering or directly servicing complex capital equipment; experience with Intuitive products is strongly preferred.
• Experience working in SAP SFDC Learning Management Systems (LMS) and technical service documentation systems
• A proven track record of problem solving hands-on involvement to identify issues and seeing solutions through to completion
• Experience delivering technical instruction onboarding coaching demonstrations or structured technical knowledge transfer.
• Demonstrated hands-on experience installing maintaining repairing troubleshooting or supporting complex electromechanical robotic software-enabled or networked systems.
• Associate degree or higher with coursework relevant to engineering electronics mechatronics information technology manufacturing technical education or a related field. Equivalent relevant technical experience may be considered.
• Minimum 3 years of relevant experience in Technical Training Field Service Technical Support Systems Engineering or service of complex technical equipment.

Preferred Knowledge Skills and Experience:

• 5 years in the medical device industry with a field service technical support systems engineering or technical training background.
• Da Vinci product and service knowledge
• Ion product and service knowledge
• Current or previous experience as a Field Service Engineer or Technical Support Engineer.
• Experience supporting service organizations.
• Strong technical background in complex electromechanical robotic software-enabled and networked systems.

Additional Information :

Wir schätzen jede Person in ihrer Individualität unabhängig von Geschlecht ethnischer oder sozialer Herkunft Religion besonderen Bedürfnissen Alter oder sexueller Identität. Diskriminierung hat bei uns keinen Platz.

Haftungsausschluss für US-Exportkontrollen: In Übereinstimmung mit den U.S. Export Administration Regulations (15 CFR 743.13(b)) können einige Positionen bei Intuitive Surgical US-Exportkontrollen für potenzielle Mitarbeitende unterliegen die Staatsangehörige von Ländern sind die derzeit einen Embargo- oder Sanktionsstatus haben.

Bestimmte Informationen die Sie im Rahmen der Bewerbung angeben werden verwendet um festzustellen ob Intuitive Surgical (i) in Ihrem Namen eine Exportlizenz von der US-Regierung einholen muss (das Lizenzierungsverfahren der Regierung kann bis zu sechs Monate dauern) oder (ii) einen Technology Control Plan (TCP) implementieren muss (verlängert den Einstellungsprozess in der Regel um 2 Wochen).

Für alle Positionen bei Intuitive die Exportkontrollen unterliegen steht ein endgültiges Angebot unter dem Vorbehalt dass vor dem geplanten Eintrittsdatum eine genehmigte Exportlizenz und/oder ein vollständig ausgeführter Technology Control Plan (TCP) vorliegt. Das Eintrittsdatum kann dabei angepasst werden sofern der Genehmigungsprozess den Einstellungsbedarf nicht unangemessen beeinträchtigt.

Diese Position kann abhängig von den betrieblichen Anforderungen und/oder der Erfahrung der ausgewählten Kandidatin bzw. des ausgewählten Kandidaten auf einer anderen Jobstufe als hier angegeben besetzt werden. Die Vergütung richtet sich nach der Jobstufe sowie der Qualifikationen der Kandidatin bzw. des Kandidaten selbstverständlich unter Berücksichtigung aller gesetzlichen Vorgaben.

Remote Work :

No

Employment Type :

Full-time