Specialist (mfd) International Healthcare Command Center

Responsibilities

• Support the primary mission of the International Healthcare Command Center by safeguarding critical healthcare shipments entrusted to UPS care

• Monitor shipment movements and provide proactive resolution for at-risk or disrupted healthcare shipments

• Ensure export shipments are processed on time and support operational activities related to aviation security customs clearance and transportation requirements

• Identify and mitigate operational issues affecting shipment movements and communicate solutions to relevant stakeholders

• Work closely with internal departments including Dangerous Goods Cargo Feeder Dispatch Outbound Inbound Industrial Engineering Transit Aviation Security Air and Ground Handling teams

• Prepare and distribute daily operational summary reports

• Proactively communicate shipment delays documentation discrepancies volume mismatches and other operational issues to UPS stakeholders and customers

• Support escalations outside normal office hours and coordinate with Operations Customs Teams and Customer Solutions Groups

• Conduct shipment investigations and physical searches for urgent cases when required

• Support the IHCC day team with unresolved customer cases and operational challenges

Requirements

• Technical or vocational certification related to Hub Operations Logistics or a comparable field

• Experience within logistics transportation airport operations customs or healthcare supply chain operations

• Strong problem-solving skills and the ability to work proactively in a dynamic operational environment

• Excellent communication and coordination skills with multiple stakeholders

• Fluency in English and German is preferred; additional European language skills are an advantage

• Experience with UPS operational systems such as OPSYS WEBOPSYS IDIS CPVG IVP Workday My Talent Center and CGN internal systems is an advantage

• Good knowledge of Microsoft Office applications particularly Excel Word and PowerPoint

• Ability to work independently make sound decisions and remain effective under pressure

• Strong teamwork skills flexibility and customer focus

Working Hours
Sunday through Saturday according to roster 23:00 07:00 hrs

Compensation

According to qualifications and experience NRW III pay grade.

Application Deadline
06 September 2026

Please submit your application documents in English. Applications submitted in German will not be considered further.

Qualified applicants with disabilities will be given preferential consideration in accordance with applicable regulations.

Our passion for logistics is driven by our passion for people. That is why we are committed to diversity equity and inclusion and stand firmly against discrimination throughout the recruiting process and everyday working life.