Software Backend Engineer

Job Description

As a Software Backend Engineer II at Zendesk AI Agents youll play a key role in shaping and building our backend collaborating closely with our Product Manager Backend developers Frontend developers and the broader tech team to deliver groundbreaking features focused on speed and reliability. You will have full responsibility to build test and iterate rapidly to bring high-quality AI products to our massive user base at an unparalleled scale.

Join us in revolutionizing the chatbot/agent landscape and be part of a team thats shaping the future of AI interactions.

Key Responsibilities:

• Own features from design implementation review testing rollout monitoring.

• Produce a short design doc for medium changes (problem constraints chosen approach rollback plan) and present it to the team before implementation.

• Contribute to platform architecture and data model decisions working closely with Engineering Product and Design.

• Craft and maintain high traffic services and APIs in a team of experienced software engineers.

• Work on reliability and scalability improvements.

• Write/maintain concise README(s) design docs API docs and runbooks for the services you own.

• Present technical proposals and demo important features to cross-functional stakeholders (Product Design Support).

• Improve engineering culture and processes by leading occasional tech talks and help the team adopt best practices (testing observability code reviews).

• Advocate for and help implement improvements to CI/CD monitoring dashboards or deployment practices.

What you bring to the role

Were looking for a communicative experienced engineer who takes pride in producing disruptive technology products built upon logical simple and effective solutions to complex issues.

• 2 years building backend services with NodeJS (ES7) MongoDB Typescript.

• Experience designing and developing distributed systems (secure scalable reliable)

• Ability to create fast database queries for large amounts of data.

• Hands-on experience with message systems (RabbitMQ Kafka SQS) and data stores (MongoDB Redis MySQL).

• Familiarity with Kubernetes AWS and production observability (metrics/tracing/logging).

• Experience in SaaS product development and working with globally distributed teams.

• Experience with event driven architectures.

• Autonomy and leadership to carry a project through its execution while also knowing when to ask for help.

• A collaborative attitude contributing to an enjoyable work environment that promotes teamwork throughout the organization.

• Comfortable working in agile teams and contributing to product/technical planning.

• You foster and champion a culture of continuous feedback and utilize it as a tool for growth

• Drive for continuous learning with the ability to get up to speed with new systems and concepts quickly.

• Good communication skills high proficiency in English with the ability to adapt communication style to given audience and situation

Our tech Stack

TypeScript MongoDB Elasticsearch Google Pub/Sub Kafka Sentry Redis Kubernetes AWS Terraform Argocd Datadog GitHub

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The intelligent heart of customer experience

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working enables us to purposefully come together in person at one of our many Zendesk offices around the world to connect collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

As part of our commitment to fairness and transparency we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position in accordance with Company guidelines and applicable law.

Zendesk is an equal opportunity employer and were proud of our ongoing efforts to foster global diversity equity & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race color religion national origin age sex gender gender identity gender expression sexual orientation marital status medical condition ancestry disability military or veteran status or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application complete any pre-employment testing or otherwise participate in the employee selection process please send an e-mail to with your specific accommodation request.