Site Support Technician

Want to work hands-on with robotics automation connected devices and cutting-edge technology

Were looking for a Site Support Technician to join a global technology organisation and play a key role in supporting advanced automated systems at a customer site.

This is an opportunity to combine your technical troubleshooting skills with your interest in smartphones tablets notebooks robotics and industrial automation while working directly with technology that is transforming how consumer electronics are tested processed and returned to the market.

The Role

As a Site Support Technician youll be a critical technical resource at the customer site helping keep sophisticated automated testing and triage systems operating safely reliably and efficiently.

Youll work alongside customer teams onsite operators and engineering and technical support colleagues to diagnose issues resolve faults carry out preventative maintenance and continuously improve system performance.

Key Responsibilities

Customer & Technical Support

• Provide hands-on technical support at the customer site.
• Support the implementation operation and ongoing enhancement of automated robotic device testing and triage systems.
• Respond quickly to technical issues and troubleshoot problems to minimise operational downtime.
• Lead initial fault triage and escalate complex issues to the appropriate engineering or support teams.

Maintenance & Troubleshooting

• Perform preventative and corrective maintenance on automated systems and associated equipment.
• Diagnose and troubleshoot electro-mechanical systems industrial controls hardware sensors valves and other components.
• Carry out point-to-point checks between field devices and controllers.
• Troubleshoot analogue discrete and networked input/output signals.

Investigation & Continuous Improvement

• Investigate system issues and provide clear descriptions of operating conditions and potential causes.
• Capture system logs images reproduction steps and other diagnostic information to support technical investigations.
• Collaborate with engineering and support teams to identify root causes and implement effective solutions.
• Contribute to troubleshooting guides FAQs training materials and other technical documentation.

What Youll Bring

Were looking for someone who enjoys solving technical problems learning new technology and working in a hands-on environment.

• 15 years progressive experience in mobile device customer support or a related technical support environment.
• 15 years experience working with electro-mechanical systems hardware industrial controls controllers and/or programming.
• At least 1 years experience testing and supporting Android and/or iOS devices.
• Practical experience troubleshooting industrial controls and automated equipment.
• Understanding of analogue discrete and networked input/output signals.
• Knowledge of Command Line Interface (CLI) environments such as Linux Unix Bash and/or Shell.
• Proven ability to troubleshoot technical issues and deliver effective customer support.
• Experience working directly with customers in a fast-paced operational environment.

Whats In It For You

This is more than a traditional support role. Youll have the opportunity to work at the intersection of robotics automation software industrial technology and connected devices gaining valuable hands-on experience with systems that are changing how consumer electronics are tested and processed.

Youll be given the opportunity to:

• Work with cutting-edge technology: Get hands-on with robotics automation machine vision industrial controls and intelligent testing systems.
• Build highly transferable technical skills:Develop your expertise across electro-mechanical systems hardware software automation diagnostics and industrial controls.
• Take real ownership: Be the person on site who makes things happen taking responsibility for diagnosing issues finding solutions and keeping critical operations running.
• Keep learning and developing: Work alongside experienced engineering support and operations professionals while continuously expanding your technical knowledge.
• Collaborate with technical experts:Work closely with engineering and support teams across different disciplines gaining exposure to a broad range of technical knowledge and experience.
• Enjoy autonomy and variety: Have the freedom to investigate problems prioritise your workload and implement practical solutions while working in a fast-paced operational environment.

If youre naturally curious technically minded and enjoy getting hands-on with technology this is an opportunity to turn your problem-solving skills into a career working with some seriously interesting systems.