Service Manager, Dusseldorf (mfd)

As a Service Center Manager at Lucid Motors you will be responsible for the daily operations of the Service Center managing a cross-functional team of Service Advisors Technicians and Parts personnel. You will champion Lucids vision of delivering an exceptional customer experience by leading through example implementing best-in-class operational strategies and fostering a culture of excellence. This is a highly visible leadership role that requires a hands-on collaborative approach and a strong customer-first mindset.

Key Responsibilities:

• Lead coach and develop the Service Center team across all operational areas including customer service repair quality parts logistics and scheduling

• Ensure consistent delivery of Lucids premium service standards driving customer satisfaction and loyalty

• Act as the escalation point for customer issues ensuring swift professional resolution

• Manage workflow and prioritize tasks to maximize efficiency and throughput without compromising quality

• Monitor KPIs and service metrics implementing improvements where necessary

• Ensure all legal and safety standards environmental policies and manufacturer requirements are fully met

• Oversee quality control and participate in hands-on service activities when required

• Foster continuous improvement through training mentorship and process refinement

• Drive cross-functional collaboration with Sales Delivery Parts and Technical Operations

• Represent the Service Center in regional and HQ-level operational meetings

• Coordinate with suppliers OEM partners and external vendors when required

• Ensure accurate service documentation and compliance in DMS and related tools

• Manage cost controls budgeting and resource planning for the service operation

Required Qualifications:

• Completed technical education (e.g.Kfz-Meisterbriefor equivalent) or Technical School Certificate

• Minimum 10 years of experience in the automotive service industry with at least 5 years in a managerial role

• Fluent in both German and English (written and spoken)

• Strong organizational and leadership skills with experience managing cross-functional teams

• Deep knowledge of automotive diagnostics systems and repair procedures

• Proficient in Microsoft Office Suite and DMS systems; ability to lead digital transformation initiatives

• ValidClass Bdrivers license

• Excellent interpersonal skills with the ability to coach and develop teams

• Willingness to be hands-on and support repairs when necessary

• Able to travel regionally and internationally as needed

Preferred Qualifications:

• Qualificationin Automotive Technology Business Management or related field

• Familiarity with HV systems LV architecture and electric powertrains

• Experience working in a start-up EV manufacturer or premium OEM environment

• ASE certifications or similar nationalcertifications

• National-level Master Technician certification

• Experience with facility compliance audits and OEM service standards

Experience:

• Automotive Technician background with advanced technical understanding of ICE and EV systems

• Proven leadership in fast-paced customer-oriented environments

• Experience establishing and scaling service operations

• Track record of continuous improvement and performance optimization in service departments

Lucid Motors is committed to maintaining a safe and trustworthy environment. As such a background check may be required during the hiring process. This will be performed in line withEuropean data protection laws and candidates will be informed and asked to provide consent before the check is conducted.

Compensation & Benefits: Lucid offers a comprehensive and competitivebenefits packageincluding medical dental and vision insurance; life and disability coverage; paid time off; paid holidays; and a401(k) retirementplan. Eligible employees may alsoparticipatein Lucids equity program and/or a discretionary annual cash incentive program. Incentive and equity awards if applicable aredeterminedbased on individual performance role scope market considerations and overall company resultsin accordance withthe terms of the applicable plans.

Equal Opportunity: At Lucid we believe diversity strengthens everything we build. Lucid Motors is proud to be an equal opportunity employer and is committed to providing an inclusive workplace for all. We consider all qualified applicants without regard to race color national or ethnic origin age religion disability sexual orientation gender gender identity or expression marital status or any other characteristic protected by applicable state or federal laws and regulations.

Accessibility: Lucid Motors is committed to providing reasonable accommodations for qualified individuals with disabilities. If you need anyaccommodation toparticipatein the application process please contact us atTA-Operations <@> . This email address is designated solely for accommodation requests and is not monitored for job applications or resume submissions. To be considered for employment all applications must be submitted through the Lucid Motors Careers website.

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To all recruitment agencies: Lucid Motors does not accept agency resumes. Please do not forward resumes to Lucid Motors. Lucid Motors is not responsible for any fees related to unsolicited resumes.