Service Engineer Technical Helpdesk (fmd)

Bring more to life.

Are you ready to accelerate your potential and make a real difference within life sciences diagnostics and biotechnology

At Leica Microsystems one of Danahers 15 operating companies our work saves livesand were all united by a shared commitment to innovate for tangible impact.

Youll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danahers system of continuous improvement you help turn ideas into impact innovating at the speed of life.

Shape the Future with Us!

At Leica Microsystems we have been shaping the future for over 175 years with groundbreaking optical and digital solutions. With a culture rooted in customer focus innovation and teamwork we lead the market in microscopy imaging and analysis unveiling the invisible and empowering our customers to build a better healthier world.

Joining Leica Microsystems means contributing to scientific discoveries and supporting surgeons in making critical decisions. Our advanced microscopes and AI-based image analysis solutions enable users to gain profound insights into development and engineering challenges. Here you will work on meaningful projects alongside passionate colleagues driving progress and pushing the boundaries of whats possible.

Learn about the Danaher Business System which makes everything possible.

The Service Engineer Technical Helpdesk is responsible for receiving and resolving technical customer inquiries for complex microscopy systems used in Research Medical Clinical and Industrial environments. The role combines telephone and remote technical support with selected on-site service activities helping ensure rapid issue resolution accurate service preparation and a high level of customer satisfaction.

This position reports to the Area Service Manager and is part of the DACH Service Organization based in Wetzlar. The role is primarily based at the Wetzlar site and involves remote work although travel is required for customer service assignments.

In this role you will have the opportunity to:

Diagnose and resolve technical customer inquiries by telephone or remote support escalating critical cases to the global third-level helpdesk as needed.

Prepare and carry out on-site installations maintenance and repairs for microscopy systems including spare-parts identification and technical input for quotations.

Collaborate with the sales team on technical matters to support customer needs and effective service delivery.

The essential requirements of the job include:

Completed technical vocational training preferably in information technology electrical engineering mechatronics or medical technology together with initial professional experience in technical service.

Very good practical knowledge of standard software and strong technical knowledge in digital imaging IT networks electronics and precision mechanics or optics.

Fluent German for customer-facing helpdesk activities and good written and verbal English for internal communication and participation in international training.

Travel Motor Vehicle Record & Physical/Environment Requirements:

• Flexibility and willingness to travel for customer assignments and training activities.
• Must have a valid drivers license and an acceptable driving record.

It would be a plus if you also possess previous experience in:

• Digital image processing remote diagnostics or support for complex microscopy and imaging systems.
• Experience with aftermarket service operations and a strong commercial mindset with the ability to identify customer needs and support business growth opportunities.
• Proficiency in using relevant business and service management systems to support efficient service delivery and process execution.

This job is also eligible for bonus/incentive pay.

Leica Microsystems offers a comprehensive package of benefits. The role includes structured training and onboarding as well as a company car that may also be used privately. Further details regarding benefits will be provided separately.

Join our winning team today. Together well accelerate the real-life impact of tomorrows science and technology. We partner with customers across the globe to help them solve their most complex challenges architecting solutions that bring the power of science to life.

Join our winning team today. Together well accelerate the real-life impact of tomorrows science and technology. We partner with customers across the globe to help them solve their most complex challenges architecting solutions that bring the power of science to life.

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