Service Engineer (mfd)

Retarus is a worldwide provider of cloud-based messaging solutions at enterprise scale. We serve over 40% of the companies listed on the S&P Global 100 e.g. Adidas Bayer SAP BNP Paribas Goldman Sachs T-Systems Swarovski & UPS as well as governmental agencies and major players in markets across the world. Privately owned and founder-managed for over thirty years Retarus is customer-oriented stable a fair employer and a strategic business partner with a long-term vision. With some 500 employees in 19 offices on four continents Retarus operates locally and thinks globally: our teams are organized across borders and are highly integrated. This makes Retarus a multicultural multilingual and engaging workplace. We are committed to creating a diverse and dynamic environment for our employees with generous compensation time off and a global collaborative workplace.

• Mobile working and flexible working time
• Collaborative diverse company culture and superior team spirit
• Flat hierarchies and great feedback culture
• Development opportunities & career perspective
• International business & cross-site collaboration
• Modern dog-friendly offices with nice amenities
• Company-paid health insurance public transportation lunch vouchers and further benefits

As aService Engineer (EDI E-Invoicing) you act as the primary technical contactfor our existing customers supporting stable operations and continuousimprovement of their EDI and E-Invoicing environments.
Withexpertise in EDI standards and E-Invoicing frameworks you ensure reliable andefficient operation of customer integrations - from incident resolution andchange management through to optimization and ongoing service excellence.

Key Responsibilites:

• Acting as the main technical contact for customers across incidents service requests and change requests ensuring stable and efficient operations
• Managing and supporting EDI and E-Invoicing integrations including configuration maintenance of mappings workflows and partner connections
• Analyzing troubleshooting and resolving integration issues while performing root cause analysis and ensuring sustainable fixes
• Supporting onboarding of new business partners including setup testing and validation of message flows across EDI and E-Invoicing processes
• Working with EDI standards and protocols (e.g. EDIFACT ANSI X12 XML SAP IDoc VDA AS2 OFTP2 APIs) and E-Invoicing frameworks (e.g. Peppol ZUGFeRD/XRechnung FatturaPA)
• Monitoring production environments and driving improvements in stability performance automation and operational efficiency
• Collaborating closely with internal teams (Product Development Infrastructure Project Management) and ensuring proper documentation and knowledge sharing

• Completed apprenticeship or university degree in IT Computer Science Engineering or a related field or equivalent practical hands-on experience with several years of experience in EDI E-Invoicing or B2B/system integration environments
• Strong knowledge of EDI standards (e.g. EDIFACT XML ANSI X12 VDA) communication protocols (e.g. AS2 OFTP2 SFTP HTTPS APIs Webservices) and ERP/B2B integration systems (e.g. SAP IDoc Oracle Microsoft Dynamics)
• Good understanding of E-Invoicing frameworks (e.g. Peppol ZUGFeRD XRechnung FatturaPA or similar) and related regulatory requirements
• Strong analytical structured and detail-oriented working style combined with high customer orientation strong communication skills and the ability to manage multiple priorities and projects in parallel
• Proactive solution-oriented and hands-on mindset with the ability to work independently take ownership and continuously develop expertise in EDI E-Invoicing and integration technologies
• Very good English skills (spoken and written); good German skills required for the Erfurt location; additional languages such as French Spanish or Italian are a plus

At Retarus you will work on impactful and dynamic projects with real opportunities to make a difference. Our customers are leaders across diverse industries with constantly evolving needs and high expectations. Youll be working with cutting-edge technology and great creative leeway to meet customers needs and the projects you work on will be deployed globally. Working at Retarus you will collaborate closely with convivial culturally diverse teammates. You will grow professionally in a dynamic and exciting workplace and design impactful solutions in real time with top companies.

Very important
Come as you are. Retarus is committed to equal employment opportunity regardless of race color ancestry religion sex national origin sexual orientation age citizenship marital status disability gender identity or veteran status.

Apply via our online application portal its easy and doesnt take long. Our colleague Alissa Selman is happy to field any questions you may have:

Werelooking forward to getting to know you!

Required Experience:

IC