Senior Technical Support Account Manager
Job Location:
Monthly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
Senior Technical Support Account Manager -German speaker
Senior Technical Support Account Manager- Hybrid
Were a leader in data and AI. Through our software and services we inspire customers around the world to transform data into intelligence - and questions into answers.
If youre looking for a dynamic fulfilling career with flexibility and a world-class employee experience youll find it here. Were recognized around the world for our inclusive meaningful culture and innovative technologies by organizations like Fast Company Forbes Newsweek and more.
Act as a strategic technical advisor to customers on SAS support related activities and support highly complex and varied portfolio of SAS solutions with global footprints that may require co-ordination of global resources for engagement outside of normal business customers on environment on multiple platforms including On Premise and Public and Private Clouds.
Follow and contribute to the ongoing development of defined global processes to ensure consistent delivery of services working remotely or on customer site as necessary. Proactively communicate with customer and experts across SAS during the problem resolution process accurately documenting information in the tracking system during the entire track life cycle. Apply expertise to help customers understand and solve their specific business problems and unique requirements.
Develop SAS analytics to review historical support interaction data and proactively identify trends and suggest solutions such as workshop and training opportunities.
Proactively communicate carefully and effectively with customer and experts across SAS during the problem resolution process. Accurately document and specify information in the tracking system during the entire track life cycle. Provide status updates for all outstanding issues.
Keep abreast of other vendors products. Advise users how SAS software offerings compete and/or how to most effectively use SAS in conjunction with the vendors products. Contact vendors to report problems and obtain information.
Youre curious passionate authentic and accountable. These are our values and influence everything we do.
Minimum of eight years of relevant experience in software support or development. Relevant experience may also include designing test cases software consulting or supporting complex software applications.
- Bachelors degree in Computer Science Engineering or related quantitative field or industry domain.
- German and English language proficiency is a must to have.
- Expert knowledge of SAS products and their applications or specialized products related to the assigned customer.
- Excellent organizational skills ability to communicate clearly and strong problem resolution skills.
- Has a proven understanding of corporate account business needs and knowledge of the support industry.
- Ability to use unique skills to contribute to the development of company objectives and principles and to achieve goals in creative and effective ways.
- Has ability to deliver presentations to various audiences including colleagues customers and industry experts.
- An equivalent combination of related education training and experience may be considered in place of the above qualifications.
Additional competencies knowledge and skills
- Expert knowledge of SAS products and their applications or specialized products related to the assigned customer.
- Excellent organizational skills ability to communicate clearly and strong problem resolution skills.
- Expert knowledge of SAS products and their applications or specialized products related to the assigned customer.
- Excellent organizational skills ability to communicate clearly and strong problem resolution skills.
You are welcome here.
At SAS its not about fitting into our culture its about adding to it. We believe our people make the difference. Our inclusive workforce brings together unique talents and inspires teams to create amazing software that reflects the diversity of our users and customers.
Additional Information:
Required Experience:
Senior IC
About Company
Scandinavian Airlines, usually known as SAS, is the flag carrier of Denmark, Norway and Sweden. SAS is an abbreviation of the company's full name, Scandinavian Airlines System or legally Scandinavian Airlines System Denmark-Norway-Sweden.
