Senior Specialist Retail Operations AI Transformation (mfd)

• Implementation of AI transformation initiatives across customer experience Agentic Commerce and customer care
• Translation of operational retail challenges into AI use cases requirements and execution plans
• Integration of practical retail expertise into the design of scalable AI solutions
• Cross-functional collaboration with business operations data AI product and technology teams
• Support of pilots and testing with employees customer-facing processes and in stores / warehouses / MMS locations
• Coordination of activities milestones dependencies and follow-up actions
• Collection and translation of customer and employee feedback into concrete improvements
• Preparation of business cases KPI definitions and impact assessments
• Tracking of implementation progress and identification of operational challenges
• Preparation of stakeholder updates documentation and decision materials
• Support in scaling successful AI solutions across stores countries and business units

• Several years of experience in retail operations supply chain store operations customer service transformation or a related field
• Practical experience with customer-facing or operational retail processes
• Strong understanding of real-life retail processes and operational challenges
• Good understanding of AI Agentic AI digital transformation and customer experience
• Initial experience in transformation digitalization process improvement or technology initiatives
• Ability to translate operational challenges into structured requirements and actionable solutions
• Hands-on mentality with a strong focus on execution and measurable business impact
• Confidence in working across business operational and technical teams
• Structured proactive and independent way of working
• Strong communication and stakeholder coordination skills
• Willingness to visit warehouses stores engage with operational teams and test solutions in real environments
• Fluency in English and German; additional languages advantageous

The Data & AI Transformation team owns & drives the implementation and adoption of high-impact strategic AI solutions across MediaMarktSaturn. We connect business and operational needs with data AI and technology capabilities to create measurable value. Our focus is on turning strategic AI opportunities into scalable solutions that improve the experience of customers and employees across stores channels and countries.

Our best solutions arise when diverse perspectives come together. Diversity is key to achieving our vision of becoming the Experience Champion in Consumer Electronics. We value diversity promote equal opportunities and foster inclusion join our team!

Location:Ingolstadt

MediaMarktSaturn Retail Group

Department:HQ - IT

Entrylevel:Professional Level

Type of Employement:Full Time

Working Hours:375

Persona:Job Requisition HQ Employee

Recruiter:

Recruiter:Lea Theresa Ellerich