Senior Software Engineer, Data & Platform Services

Location: Berlin Germany Remote Status: Fully Remote (#LI-Remote)

LivePerson (NASDAQ: LPSN) is a leader in trusted enterprise conversational AI and digital transformation. The worlds leading brands use our award-winning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion conversational interactions every month providing uniquely rich data analytics and safety tools to unlock the power of conversational AI for better business outcomes. Fast Company named LivePerson the #1 Most Innovative AI Company in the world.

Position Overview

Were looking for a Senior Software Engineer to join our globally distributed Data Platform team in Europe and play a key role in shaping the future of our data ecosystem.

In this high-impact individual contributor role youll lead the modernization of our core data platform by migrating mission-critical data pipelines from legacy Hadoop Spark and Impala environments to a scalable cloud-native Databricks architecture. Youll have the opportunity to drive technical decisions influence platform architecture and build the foundation that powers data across the business.

If youre a hands-on engineer who enjoys solving complex technical challenges building modern data platforms and making a lasting impact at scale wed love to hear from you!

You Will: Key Responsibilities & Impact

• Lead the Modernization of Our Data Platform: Take ownership of migrating mission-critical data pipelines from legacy Hadoop Spark and Impala environments to a modern scalable Databricks ecosystem. Youll re-architect ETL workflows convert complex SQL and seamlessly migrate integrations connections and secrets.

• Accelerate Development with AI-Powered Engineering: Leverage cutting-edge AI coding assistants such as Claude and Codex to dramatically accelerate migration efforts. Rather than manually rewriting legacy code youll guide AI tools to convert SQL modernize ETL scripts untangle dependencies and generate clean maintainable codewhile applying your engineering expertise to validate architecture performance and quality.

• Build the Next Generation of Data Pipelines: Design develop and optimize scalable data workflows using Airflow and Databricks. Youll create resilient high-performance pipelines that are reliable cost-efficient and built to support growing business needs.

• Champion Data Quality: Ensure the accuracy and consistency of migrated data by implementing comprehensive validation and testing strategies. Youll play a critical role in maintaining data integrity throughout the migration journey.

• Improve Platform Reliability: Help drive operational excellence by enhancing observability monitoring and incident response practices. Contribute to service reliability through SLOs/SLAs and participate in a scalable on-call rotation to support production systems.

• Deliver Meaningful Business Impact: Apply your understanding of contact center analytics to build platforms that power customer conversation insights reporting and business intelligence. Youll embrace a data-driven mindset designing systems that are measurable observable and continuously improving.

You Have: Required Skills & Qualifications

• Extensive Software Engineering Experience: 68 years of experience building and supporting distributed systems and large-scale data platforms with a proven ability to own complex technical initiatives from design through production.

• Proven Platform Modernization Experience: Hands-on experience leading or playing a key role in migrating enterprise data platforms from legacy technologiessuch as Hadoop Spark Hive or Impalato modern cloud-based solutions like Databricks.

• Deep Databricks Expertise: Strong knowledge of the Databricks ecosystem including Jobs Delta Lake cluster configuration and optimization and migrating complex SQL workloads from Impala or Hive to Spark SQL.

• Data Pipeline & Orchestration Skills: Advanced Python programming skills for ETL development and extensive experience designing building debugging and optimizing production data pipelines and orchestration workflows using Airflow and Databricks.

• Cloud & Infrastructure Knowledge: Experience working with cloud-native data platforms particularly Google Cloud Platform (GCP) and Google Cloud Storage (GCS) with an understanding of containerized Kubernetes-based (GKE) microservice architectures.

• Modern Data Platform Expertise:

  • Strong understanding of distributed data processing architectures and the trade-offs between real-time and batch data processing.

  • Hands-on experience with legacy big data technologies including Hadoop and MapReduce with the ability to modernize and migrate complex data ecosystems.

  • Knowledge of data integration patterns including APIs connectors webhooks and event-driven architectures.

• Cloud & Platform Engineering:

  • Experience building deploying and managing cloud-native data platforms with Google Cloud Platform (GCP) experience preferred.

  • Familiarity with containerized environments and running data workloads on Kubernetes.

  • A strong focus on building highly reliable scalable and observable platforms with experience implementing monitoring validation and data quality controls to ensure successful migrations.

• AI-Assisted Software Development:

  • Experience using AI-powered development tools such as Claude Codex or similar coding assistants to accelerate software development code modernization and platform migrations.

  • Skilled at effectively prompting reviewing and validating AI-generated code while ensuring architectural integrity maintainability and production readiness.

• Collaboration & Communication:

  • Excellent communication and collaboration skills with experience partnering across engineering teams in multiple time zones.

  • Comfortable working in a globally distributed environment with colleagues across the US Europe Israel and India.

Nice to Have:

• Experience working with conversational AI contact center platforms or customer engagement technologies.

• Proficiency in Java or Scala particularly when analyzing maintaining or modernizing legacy codebases during platform migrations.

• Experience designing implementing and maintaining CI/CD pipelines to support automated testing deployment and reliable software delivery.

Our Benefits & Perks

We are committed to supporting the complete well-being health financial security family and professional growth of our permanent employees.

Financial Security & Growth

• Additional Pension scheme: deferred pension scheme (LivePerson contributes 20%) ESPP and annual bonus depending on achievements
• Equipment: Internet and Mobile reimbursement
• Development: Access to internal professional development resources.

Time Away & Family Support

• Flexible Paid Time Off (PTO): Personal time off 33 days vacation (28 days) and care days (5)
• Paid Public Holidays.

Volunteering Days: Use them to make a difference in your community. Whether its a cleanup supporting a local initiative or holding an Ehrenamt just let us know! Were here to help you create a meaningful impact.

Workplace Flexibility

• Remote-First Model: Be flexible work flexibly and from anywhere - no defined working hours or boundaries with offices in Mannheim and Berlin
• Monthly Connection: Join our monthly connection pizza day in the office!

Why Youll Love Working Here

As leaders in enterprise customer conversations we celebrate diversity empowering our team to forge impactful conversations globally. LivePerson is a place where uniqueness is embraced growth is constant and everyone is empowered to create their own success. Were very proud to have earned recognition from Fast Company Newsweek and BuiltIn for being a top innovative beloved and remote-friendly workplace and recognized by Gartner as a leader in the Conversational AI space.

Belonging at LivePerson: Equal Opportunity Employer

We are committed to fostering an inclusive workplace and are proud to be an Equal Opportunity Employer (EOE). We believe that diverse perspectives drive innovation. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability veteran status or other characteristics protected by US Federal State or Local law.

Accessibility Commitment

LivePerson is dedicated to the accessibility needs of our applicants and employees. We provide reasonable accommodations to job applicants with disabilities. Applicants who require a reasonable accommodation for any part of the application or hiring process should inform their recruiting contact upon initial connection.

Important Candidate Notice

The talent acquisition team at LivePerson has recently been notified of a phishing scam targeting candidates applying for our open roles. Scammers have been posing as hiring managers and recruiters in an effort to access candidates personal and financial information. The phishing scam is not isolated to only LivePerson and has been documented in news articles and media outlets.

Please note that any communication from our hiring teams at LivePerson regarding a job opportunity will only be made by a LivePerson employee with an @ email address. LivePerson does not ask for personal or financial information as part of our interview process including but not limited to your social security number online account passwords credit card numbers passport information and other related banking information. If you have any questions and or concerns please feel free to contact