(Senior) Revenue Operations Engineer | AI & Automation (fmd)

At Superchat were rebuilding how businesses talk to their customers. The phone call the contact form the support ticket: all of it is being replaced by messaging and AI. Were building the platform that runs underneath.

Founded in 2020 Superchat has become the platform of choice for 10000 businesses worldwide from globally recognized brands like Allianz Auto1 Enpal Danone and GASAG to the small businesses dental practices and one-person startups that need to look bigger than they are. Today millions of messages flow through Superchat every single day.

We started as a unified inbox: one place for every channel a customer might pick WhatsApp email SMS Instagram. Then ChatGPT happened and the second chapter began: AI agents that respond across chat email and voice at the quality of the best human teams.

Were 100 people profitable and have raised 18M in funding (last round 4.5 years ago weve been growing on our own money since). Headquartered in Berlin.

As a Senior Revenue Operations Engineeer you anchor the build end of Revenue Operations - our internal product team whose customers are the GTM functions: Sales CS Marketing and Finance. You build the AI automation and data foundations that make these teams faster smarter and more scalable owning the end-to-end delivery of internal tools integrations and AI-powered workflows - from problem framing and architecture through launch adoption and measurable business impact.

Proven GTM Systems Builder.

You bring 3 years of hands-on experience in RevOps GTM Engineering SalesOps Business Systems or a comparable B2B SaaS role and can show production systems you personally built.

AI-Native Builder.

Youve integrated LLMs into real workflows or tools through APIs and understand how to move beyond prompting into reliable production-ready use cases.

Product-Minded Systems Thinker.

You start with the user and business problem map the relevant process and data dependencies and choose the simplest scalable solution rather than defaulting to a particular tool.

Integration & Data Fluent.

Youre comfortable working with APIs webhooks JSON authentication data models and the movement of data between multiple systems.

End-to-End Owner.

You can take a project from discovery and architecture through building testing rollout documentation monitoring and ongoing improvement.

Pragmatic Production Engineer.

You ship quickly without treating reliability as optional including appropriate testing error handling security observability and documentation.

Business-Impact Oriented.

You connect technical work to measurable outcomes such as pipeline productivity data quality speed cost or customer experience.

Clear Cross-Functional Communicator.

You can explain technical decisions simply manage trade-offs work through ambiguity and collaborate effectively with both technical and non-technical stakeholders.

You are fluent in written and spoken English; German is a plus.

Curious & Self-Directed.

You actively experiment with new technologies learn through building and share useful findings without chasing novelty for its own sake.

Surface-Level Operator.

Youve used CRM and AI tools but lack hands-on experience building automations configuring systems or solving operational problems end-to-end.

Limited Business Acumen.

You struggle to understand cross-functional GTM processes and how operational decisions impact the wider business.

Weak Systems & Data Foundations.

You struggle with APIs JSON data models authentication debugging or moving data reliably between systems.

Weak Business Communicator.

You cannot explain technical choices clearly manage trade-offs influence stakeholders or connect a build to its wider business impact.

Chat-Only AI Experience.

You use ChatGPT or Claude but cannot show an LLM-powered workflow integration or tool youve personally built and shipped.

One-Off Hacker.

You build isolated automations without considering maintainability documentation ownership failure handling or how the solution fits into the wider architecture.

• You identify and productionize high-leverage AI use cases across Sales Customer Success Marketing and Finance including LLM integrations workflow design evaluation guardrails and monitoring
• You design and build lightweight internal applications and interfaces that remove recurring manual work improve decision-making and are simple for teams to adopt
• You build end-to-end workflows using Make n8n and custom logic including business rules system handoffs error handling alerts and ongoing monitoring
• You create clean maintainable data flows between HubSpot the data warehouse billing support and other GTM tools using APIs webhooks enrichment pipelines and data activation
• You work deeply within HubSpots objects properties workflows and integration layer to support complex use cases without creating fragile or unnecessarily complicated architecture

• You translate scoped or ambiguous business problems into clear technical solutions define success metrics and choose the simplest approach that can deliver meaningful impact

• You test document deploy and iterate on solutions with end users so they remain secure maintainable reliable and useful after launch

RevOps: Your peers and manager to collaborate on projects and daily initiatives
Engineering team: Coordinate with engineers for projects that may require product know how and integration across the engineering tool stack GTM teams as and when required

• We believe in the power of in-person collaboration: Youll work with your team from our Berlin office at least three days a week. Some of the best ideas happen when were in the same room - decisions are made faster we learn from each other and we grow stronger as a team.
• Were an international team with diverse cultural backgrounds and languages. Openness mutual respect and the exchange of different perspectives shape the way we work together.
• We value ambition and drive. Were looking for people who take ownership show initiative and are excited to grow quickly.
• We work with a high degree of ownership and a strong learning mindset. Asking questions staying curious and continuously improving are part of our everyday culture.
• We care deeply about humility and teamwork. No egos open feedback and a willingness to learn from one another matter more to us than titles.

• Choose between an Urban Sports Club or John Reed membership or a public transport pass/Dance subscription.
• Regular company-wide and team events.
• An annual 500 learning and development budget that you can use for conferences courses books career coaching and more.
• An inclusive and exciting startup culture that supports rapid professional and personal growth.
• A beautiful office in the heart of Berlin (Prenzlauer Allee 242) with free snacks drinks and top-notch equipment.

We want to build a community not just a company.

Creating an environment where people genuinely enjoy spending time together is important to us - whether thats through HYROX training golf beer pong tournaments running clubs Warhammer weekend activities or any other community youd like to build here.

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**We look forward to receiving your application! **