Senior Planning Advisor

Job ID:43646
Location:LRQA - Leverkusen - Globe
Position Category:Client Management
Position Type:Employee Fixed Term

About LRQA

LRQA is a world-leading provider of independent audit services including certification validation verification and training across a wide range of standards and systems. As a global organization we support multinational customers with coordinated services worldwide while remaining focused on local needs.

With a strong legacy in the industry LRQA continues to evolve and innovate offering employees the opportunity to grow within a dynamic and forward-thinking environment.

Role Overview

We are looking for a Planning Advisor to join our team supporting the Germany Austria and Switzerland (DACH) region. Based in Leverkusen Germany (hybrid working model) this role is ideal for someone who enjoys problem-solving organization and working in an international environment.

You will play a key role in resource planning coordinating customer activities and ensuring efficient service delivery across the region.

Key Responsibilities

• Plan and coordinate customer visits and activities ensuring optimal use of assessors and resources

• Manage scheduling in line with business SLAs utilisation targets and accreditation requirements

• Act as a key point of contact for internal and external stakeholders responding to queries promptly

• Coordinate activities for key and large accounts ensuring customer expectations are met

• Support the RFAT process ensuring timely communication between offices

• Maintain accurate and complete data in internal systems (BA&IS)

• Monitor occupancy rates and key performance indicators

• Ensure compliance with contractual requirements cost structures and budgets

• Build and maintain strong relationships with customers and internal teams

• Escalate service delivery issues when necessary

• Contribute to team initiatives meetings and continuous improvement efforts

• Support knowledge sharing related to certification products systems and processes

Your Profile

• Experience in customer service or customer relationship management

• Strong communication skills with a diplomatic approach and ability to set boundaries

• Proactive well-organized and able to work independently

• Strong analytical and problem-solving skills

• High attention to detail and structured way of working

• Good IT skills particularly in Microsoft Office

• Fluency in English and Czech (written and spoken)

What We Offer

• A key role within a global market-leading organization

• Opportunity to work in an international and collaborative environment

• Hybrid working model (office and home-based)

• Career development opportunities within a growing company

Additional Information

• Reporting line: Client Operations Manager GerNordic Region

• Location: Leverkusen Germany

• Application process: Ongoing selection early application is encouraged

For more information visit: person: Linda Thorén

Diversity and Inclusion at LRQA:

We are on a mission to be the place where we all want to work and we are passionate about embracing different perspectives because we understand the value this brings to our business our clients and each other. We are all about creating a safer and more sustainable future and our inclusive culture is right at the heart of our business.

Together our employees make our communities better and we want you to be part of our diverse team!

LRQA is a leading global assurance integrity and expertise we bring to our partnership with clients support their journey to a safer more secure and more sustainable future. (Group entities).

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