Senior Payments Manager (All Genders)

At the heart of our eCommerce business youll ensure payments run seamlessly while building the foundations to become a true payments expert.

From day one youll help drive performance improve customer experience and shape how we scale payments globally.

What youll do

• Keep our payment systems stable fast and reliable across all markets
• Monitor KPIs (conversion authorisation errors) and act before issues escalate
• Partner with Product Finance and Customer Care to solve real business challenges
• Collaborate with PSPs acquirers and payment partners
• Analyse data to uncover performance and cost optimisation opportunities
• Support root cause analysis and drive resolution across teams
• Contribute to dashboards reporting and performance reviews
• Step into projects ownership and strategic initiatives

Qualifications :

What you bring

• Strong analytical mindset with confidence working with data
• First exposure to eCommerce or payments (cards PSPs APMs)
• Solid Excel skills; SQL or BI tools are a plus
• Structured detail-oriented approach to problem-solving
• Curiosity ownership and a drive to learn fast
• Ability to work across teams and translate complexity into action

Why join us

• Impact purpose your work directly shapes customer experience 
• Trust freedom own your topics and grow into bigger challenges
• Connection collaboration work with diverse teams and global partners
• Growth courage evolve from operations to strategy and innovation

Build expertise. Drive performance. Shape the future of payments. Thats the power of plus.

Additional Information :

Headquartered in Munich with offices across Madrid Krakow Wroclaw London and Vienna we collaborate because we genuinely love working together - so youll be at the heart of an incredible multinational team. We trust each other to get the job done which means youll benefit from hybrid working spending 60% of your time in the office and 40% at home. Theres an option to work for 20 days abroad in approved countries too.

Add to that development opportunities that help you to shape your own career path excellent training and support wellbeing offers subsidised transport or bike leasing plus 20% discount across all our products and youll begin to get a sense of what sets us apart. Find out more about the specific benefits at your local office in our blog posts.

A note on compensation: We believe in being transparent about salary ranges. The range shown reflects the full scope that the role can grow into over time depending on experience skills and impact. Most offers are positioned around the midpoint of the range ensuring a fair and consistent approach across our teams.

At zooplus we believe in equal opportunity and support everyone to fulfil their potential. We recognise the power of listening and learning from each other and embrace diversity and inclusion of all.

#LI-Hybrid

Remote Work :

No

Employment Type :

Full-time