Senior Manager, Strategy & Operations, New Verticals – Retail (South and Central)

At Wolt we create technology that brings joy simplicity and earnings to the neighborhoods of the 2014 we started with delivery of restaurant food. Now were building the delivery of (almost) everything and youll find us in over 500 cities in 30 countries around the 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.

Working at Wolt isnt always easy but its definitely exciting. Here youll learn more build more and ship more than in most other companies. Youll be challenged a lot but also have a lot of fun on the way. So if youre a self-starter with drive and entrepreneurial spirit this could be the ride of your life.

Wolts 3rd Party (3P) Retail business is a core pillar of New Verticals giving customers access to grocery convenience pharmacy and specialty retail through strong partnerships with merchants across markets. Our vision is to make Wolt the worlds best shopping mall in your pocket.

We at Wolt have a slightly different take on what a strategy team delivers compared with traditional larger corporations. Its a little more hands-on (dont worry thats what makes it exciting!). We work closely with cross-functional teams to build solid growth plans execute them well in our country operations and spread best practices across the organization all with the goal of keeping the growing pains of rapid scaling in check.

As Wolt continues to scale its 3P Retail business across the South and Central region were looking for a Strategy & Operations Manager to drive sustainable topline growth and bottomline performance. Youll work closely with the Regional GM for 3P Retail Heads of Retail across country clusters and Account Management / sales teams on the ground and partner with Marketing Finance Commercial and other global functional teams to align strategy planning and execution.

Weve learned over the years that theres an abundance of strategic thinkers out there but for this role we need a strategic doer. We have data on anything and everything so we can and will make every decision through analysis what we dont need is death by Powerpoint. Planning should be decisive quick and efficient so we can move on to the real challenge: execution.

• Own topline (GOV orders merchant expansion basket size) and bottomline (contribution margin profitability cost efficiency) performance across the region partnering closely with the Regional GM Heads of Retail and country teams identifying performance gaps diagnosing root causes and driving corrective action
• Partner with Finance on regional planning forecasting and target setting and help shape long-term growth plans expansion strategies and investment priorities across the region
• Work with Heads of Retail and Key Account Management teams to unlock growth opportunities with merchant partners including merchant expansion strategy and priority categories and markets
• Partner with Marketing on growth initiatives across acquisition retention and basket size expansion and build scalable playbooks that drive consistent growth across markets
• Lead cross-functional projects end-to-end from problem definition to execution and impact measurement alongside Marketing Commercial and Analytics ensuring global strategy and local execution stay aligned
• Use Cursor Claude Looker Excel and other BI tools to turn business performance data into dashboards models and clear strategic recommendations for regional and global leadership
• Support experimentation and test-and-learn approaches to keep optimizing growth and profitability

• 4 years of relevant experience in Strategy & Operations management consulting investment banking tech companies or high-growth retail/e-commerce ideally with exposure to multi-country or regional business environments and merchant-facing or commercial teams
• Brilliant data analysis skills an exceptional ability to frame and synthesize complex ambiguous business problems into clear concise solutions. Advanced Cursor/Claude Excel (financial modelling forecasting scenario analysis) and solid experience with BI tools like Looker; SQL is a plus but not required
• Outstanding structured problem-solving skills with the ability to spot high-impact opportunities prioritize effectively and connect strategy to commercial and operational execution
• Natural tendency for ownership: we grow quickly everyone has more to do than time allows and just because somethings not in your job description doesnt mean you shouldnt do it
• Proven ability to work with senior stakeholders Regional GMs Heads of Retail and global functional leaders and to influence without authority across global regional and local teams
• Strong project management skills with a track record of leading cross-functional initiatives end-to-end and managing multiple priorities and workstreams at once
• Excellent written and verbal communication skills in English with an eye for detail and a passion for presenting data in clear compelling ways. Youll be working at a rapid pace across country teams in several time zones its not easy ;-)
• Experience from high-growth VC/PE-backed companies is a plus

If youre excited about working in a high-growth environment taking ownership and being part of an ambitious team redefining retail click below to apply and get the conversation going! Along with a competitive salary and benefits youll also be eligible for our stock option plan.

Well be reviewing applications on an ongoing basis so if this sounds like an opportunity you want to pursue apply today!

Were committed to growing and empowering a more inclusive community within our company industry and cities. Thats why we hire and cultivate diverse teams of people from all backgrounds experiences and perspectives. We believe that true innovation happens when everyone has room at the table and the tools resources and opportunity to excel.

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Senior Manager