Hello there! Were Appinio a global market research company that combines an AI-powered insights platform with expert consultancy. On a mission to make the world a little more fact-based we help companies understand how consumers think and make smarter decisions.
We started out in Hamburg back in 2014 but were now humbled to call the world our playground with over 260 employees spread across 13 countries (were remote-first) 2600 international clients delivering research from 190 markets globally.
Want to be a part of the Appinio movement
Here at Appinio we value transparencyin our recruitment process and weve created a blog to share what to expect during each step of our journey together:here
Your mission as a Senior IT Administrator (m/f/d)
We are looking for a hands-on Senior IT Administrator to manage and continuously improve our internal IT environment. You will take care of day-to-day IT operations SaaS administration user access hardware provisioning and support processes ensuring that employees have the tools and systems they need to work securely and efficiently.
As the company grows this role will expand toward broader ownership of our IT systems and processes. You will help define scalable ways of working automate recurring tasks improve our security and compliance setup and shape how internal IT supports the business. This is a strong fit for someone who enjoys practical execution today and wants to take on increasing responsibility over time.
Location & working model: This role follows a hybrid model and is based in Hamburg. Youll be expected to be in the office approximately 2 times per week depending on tasks and collaboration needs.
What youll do
SaaS Architecture: Lead the administration configuration and maintenance of Google Workspace Slack ClickUp and other SaaS tools across the business ensuring compliance with security standards and supporting business operations
Security & Compliance:
Design and maintain a robust IAM framework overseeing single-sign on (SSO) and multi-factor authentication (MFA) to enable efficient and secure user access provisioning
Configure and enforce security and compliance rules to ensure user endpoint devices are properly secured from threats and meet compliance requirements (e.g. ISO 27001 SOC 2 )
IT Operations & Automation:
Implement automated workflows across SaaS platforms using APIs and orchestration platforms (e.g. Zapier) to eliminate manual work
Design and implement scalable support workflows and automation to minimize manual overhead while overseeing complex escalations
Develop and maintain documentation including IT guides knowledge base articles and standard operating procedures
On- and offboard employees ensuring timely access and hardware provisioning / deprovisioning
Vendor Management:
Manage vendor relationships negotiate contracts for software licenses and hardware procurement
Support other departments in the onboarding management and offboarding of department-owned vendors ensuring that solutions are integrated into the system landscape and meet compliance requirements
Hardware Strategy & Lifecycle Planning: This role involves the entire lifecycle management of company hardware assets
Define the hardware strategy manage procurement vendor relationships and establish automated deployment processes to streamline equipment provisioning for our remote-first workforce
Manage IT logistics partnerships for the efficient shipping and reception of equipment
Performing routine maintenance and upgrades for all company-owned IT equipment
Build and maintain an automated detailed and accurate inventory of all IT assets
You will thrive in this role if
Must have:
You have experience in IT administration within a SaaS-heavy environment
You have hands-on experience administering Google Workspace
You are confident working with IAM SSO and MFA and understand identity and access management best practices
You have experience managing macOS devices and endpoint security in a professional setting
You have owned onboarding and offboarding processes ensuring smooth and secure user access provisioning
You have experience with vendor and IT asset management
You communicate clearly and document processes in a structured and accessible way
You are based in Hamburg Germany
Nice to have:
You have worked with security and compliance frameworks such as ISO 27001 or SOC 2
You have experience with automation or scripting including API-based workflows
You have experience administering tools such as HubSpot or ClickUp
You are familiar with remote-first hardware logistics and device provisioning
You have helped build scale or improve an IT function from the ground up
A few words about the team:
Youll join a small tight-knit team of three. We sit within Appinios engineering department (50 people) which means youll work closely with other engineers - not in a silo.
We take ownership seriously. The team is small by design so everyone has real autonomy over their domain and a direct line to decision-making. Theres no layer of management between you and the work. If you see something broken or a process that could be automated youre expected to fix it - and youll have the time and backing to do so.
Automation and tooling are core to how we operate. Were not a click-ops team. Where it makes sense we script integrate and build instead of doing things manually. You dont need to be a developer but a willingness to write the occasional script will make you much more effective here.
We make an effort to stay connected - regular game nights knowledge-sharing sessions with the wider engineering org and team meet ups.
Whats in it for you
Flexibility Policy - Average is 30 days taken however we do not have a hard cap of number of vacation days as we know life happens
Temporary work from abroad - You can work outside your country of residence for up to 180 days per year
All the hardware you need andyour own MacBook
Youll get a Deutschland ticket or access to a mobility budget with theNAVIT app to get you to and from the office space
Subsidised Urban Sports Club membership
You will get access to our Co-working spaces
Our interview process
Screening Call with Hiring Manager
Case Interview with Team Lead and Head of IT Infrastructure
(Optional) Team Interview
Executive Interview
Reference Check
Offer
Kind reminder:Please ensure that your application is submitted in English.
This post not only outlines our ideal candidate but also serves as an inspiration for what this role can evolve into. Even if you consider yourself an 80% fit but have a genuine passion for this position we encourage you to apply. Were eager to hear from individuals who share our enthusiasm.
Appinio is an equal-opportunity employer. All applicants will be considered for employment without attention to race colour religion sex sexual orientation gender identity national origin veteran or disability status.
Allow us to introduce ourselvesHello there! Were Appinio a global market research company that combines an AI-powered insights platform with expert consultancy. On a mission to make the world a little more fact-based we help companies understand how consumers think and make smarter decisions.We star...
Allow us to introduce ourselves
Hello there! Were Appinio a global market research company that combines an AI-powered insights platform with expert consultancy. On a mission to make the world a little more fact-based we help companies understand how consumers think and make smarter decisions.
We started out in Hamburg back in 2014 but were now humbled to call the world our playground with over 260 employees spread across 13 countries (were remote-first) 2600 international clients delivering research from 190 markets globally.
Want to be a part of the Appinio movement
Here at Appinio we value transparencyin our recruitment process and weve created a blog to share what to expect during each step of our journey together:here
Your mission as a Senior IT Administrator (m/f/d)
We are looking for a hands-on Senior IT Administrator to manage and continuously improve our internal IT environment. You will take care of day-to-day IT operations SaaS administration user access hardware provisioning and support processes ensuring that employees have the tools and systems they need to work securely and efficiently.
As the company grows this role will expand toward broader ownership of our IT systems and processes. You will help define scalable ways of working automate recurring tasks improve our security and compliance setup and shape how internal IT supports the business. This is a strong fit for someone who enjoys practical execution today and wants to take on increasing responsibility over time.
Location & working model: This role follows a hybrid model and is based in Hamburg. Youll be expected to be in the office approximately 2 times per week depending on tasks and collaboration needs.
What youll do
SaaS Architecture: Lead the administration configuration and maintenance of Google Workspace Slack ClickUp and other SaaS tools across the business ensuring compliance with security standards and supporting business operations
Security & Compliance:
Design and maintain a robust IAM framework overseeing single-sign on (SSO) and multi-factor authentication (MFA) to enable efficient and secure user access provisioning
Configure and enforce security and compliance rules to ensure user endpoint devices are properly secured from threats and meet compliance requirements (e.g. ISO 27001 SOC 2 )
IT Operations & Automation:
Implement automated workflows across SaaS platforms using APIs and orchestration platforms (e.g. Zapier) to eliminate manual work
Design and implement scalable support workflows and automation to minimize manual overhead while overseeing complex escalations
Develop and maintain documentation including IT guides knowledge base articles and standard operating procedures
On- and offboard employees ensuring timely access and hardware provisioning / deprovisioning
Vendor Management:
Manage vendor relationships negotiate contracts for software licenses and hardware procurement
Support other departments in the onboarding management and offboarding of department-owned vendors ensuring that solutions are integrated into the system landscape and meet compliance requirements
Hardware Strategy & Lifecycle Planning: This role involves the entire lifecycle management of company hardware assets
Define the hardware strategy manage procurement vendor relationships and establish automated deployment processes to streamline equipment provisioning for our remote-first workforce
Manage IT logistics partnerships for the efficient shipping and reception of equipment
Performing routine maintenance and upgrades for all company-owned IT equipment
Build and maintain an automated detailed and accurate inventory of all IT assets
You will thrive in this role if
Must have:
You have experience in IT administration within a SaaS-heavy environment
You have hands-on experience administering Google Workspace
You are confident working with IAM SSO and MFA and understand identity and access management best practices
You have experience managing macOS devices and endpoint security in a professional setting
You have owned onboarding and offboarding processes ensuring smooth and secure user access provisioning
You have experience with vendor and IT asset management
You communicate clearly and document processes in a structured and accessible way
You are based in Hamburg Germany
Nice to have:
You have worked with security and compliance frameworks such as ISO 27001 or SOC 2
You have experience with automation or scripting including API-based workflows
You have experience administering tools such as HubSpot or ClickUp
You are familiar with remote-first hardware logistics and device provisioning
You have helped build scale or improve an IT function from the ground up
A few words about the team:
Youll join a small tight-knit team of three. We sit within Appinios engineering department (50 people) which means youll work closely with other engineers - not in a silo.
We take ownership seriously. The team is small by design so everyone has real autonomy over their domain and a direct line to decision-making. Theres no layer of management between you and the work. If you see something broken or a process that could be automated youre expected to fix it - and youll have the time and backing to do so.
Automation and tooling are core to how we operate. Were not a click-ops team. Where it makes sense we script integrate and build instead of doing things manually. You dont need to be a developer but a willingness to write the occasional script will make you much more effective here.
We make an effort to stay connected - regular game nights knowledge-sharing sessions with the wider engineering org and team meet ups.
Whats in it for you
Flexibility Policy - Average is 30 days taken however we do not have a hard cap of number of vacation days as we know life happens
Temporary work from abroad - You can work outside your country of residence for up to 180 days per year
All the hardware you need andyour own MacBook
Youll get a Deutschland ticket or access to a mobility budget with theNAVIT app to get you to and from the office space
Subsidised Urban Sports Club membership
You will get access to our Co-working spaces
Our interview process
Screening Call with Hiring Manager
Case Interview with Team Lead and Head of IT Infrastructure
(Optional) Team Interview
Executive Interview
Reference Check
Offer
Kind reminder:Please ensure that your application is submitted in English.
This post not only outlines our ideal candidate but also serves as an inspiration for what this role can evolve into. Even if you consider yourself an 80% fit but have a genuine passion for this position we encourage you to apply. Were eager to hear from individuals who share our enthusiasm.
Appinio is an equal-opportunity employer. All applicants will be considered for employment without attention to race colour religion sex sexual orientation gender identity national origin veteran or disability status.
KI-gestützte Marktforschung: Appinio sammelt weltweit tausende Antworten von repräsentativen Zielgruppen, um Entscheidungen & Ideen in Minutenschnelle zu validieren.
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