Senior Customer Success Manager (mfd)
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Job Summary
As a Senior Customer Success Manager at Boardwise you will help our enterprise customers successfully implement adopt and scale Boardwise across their organisation. You act as a trusted advisor for board offices executive assistants governance teams and senior stakeholders - combining customer success with consulting and change management.
Your focus is to guide customers through onboarding and adoption identify organisational challenges and ensure that Boardwise creates long-term value in their daily work.
Your responsibilities:
- Manage strategic enterprise customers across onboarding adoption retention renewals and expansion
- Lead implementation and change projects with multiple stakeholders
- Consult customers on governance meeting preparation collaboration and decision-making processes
- Facilitate onboarding sessions workshops trainings and enablement formats
- Identifyadoption risks and develop clear actions to increase usage and customer value
- Build strong relationships with board offices executive assistants legal governance IT and senior stakeholders
- Share customer feedback and insights with Product Tech Sales and Leadership
- Improve CS processes playbooks and scalable enablement materials
- Based in Germany
- Several years of experience in Customer Success Consulting Change Management SaaS implementation or Account Management
- Experience working with enterprise customers and complex stakeholder structures
- Strong communicationand stakeholder management skills in German and English
- Ability to consult customers lead workshops and translate complexity into clear next steps
- Structured proactive hands-on and customer-first mindset
- Experience with tools such as Zendesk HubSpot Salesforce Gainsight or similar is a plus
- 100% remote work and flexible working hours
- High ownership in a fast-growing SaaS company
- Strategic role at the intersection of Customer Success Consulting Change Management Product and Sales
- Close collaboration with enterprise customers and senior stakeholders
- Transparent trust-based culture with fast decision-making
- 23 offsites and workshops per year
- Clear development paths and a steep learning curvePlease send your application to
About Company
Boardwise is a leading board management software designed to streamline board meetings and governance processes. By integrating seamlessly with Microsoft, Boardwise reduces the administrative burden by up to 50%, enabling executive teams to focus on strategic decisions. Trusted by top ... View more
