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Senior Customer Success Manager – DACH (Enterprise) (fmd)
Job Location:
Monthly Salary:
Posted:
12 June 2026 (30+ days ago)
Posted:
Application Deadline:
14 October 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Your mission
deskbird is changing how the worlds leading companies run hybrid work - and were doing it fast.
Backed by a$23M Series B and trusted by global enterprise brands were scaling from a best-in-class workplace scheduling product into the strategic workplace management platform now powered by our new AI workplace intelligence layer.
This role sits at the center of that ambition.
As Senior Customer Success Manager (f/m/d) for our Enterprise DACH segment youll own deskbirds most strategic relationships - a book of around50 top-tier accounts with ACVs from 10k to 250k.
These are the customers who define our trajectory our references and our category. You wont work a ticket queue. Youll own outcomes revenue and trust at the highest level and youll be a driving force in turning deskbird into the platform that runs hybrid work for the enterprise.
If you want a comfortable book and a predictable quarter this isnt the role. If you want to operate like an owner carry real commercial weight and help build the next category-defining workplace platform - keep reading.
Backed by a$23M Series B and trusted by global enterprise brands were scaling from a best-in-class workplace scheduling product into the strategic workplace management platform now powered by our new AI workplace intelligence layer.
This role sits at the center of that ambition.
As Senior Customer Success Manager (f/m/d) for our Enterprise DACH segment youll own deskbirds most strategic relationships - a book of around50 top-tier accounts with ACVs from 10k to 250k.
These are the customers who define our trajectory our references and our category. You wont work a ticket queue. Youll own outcomes revenue and trust at the highest level and youll be a driving force in turning deskbird into the platform that runs hybrid work for the enterprise.
If you want a comfortable book and a predictable quarter this isnt the role. If you want to operate like an owner carry real commercial weight and help build the next category-defining workplace platform - keep reading.
In this role you will
- Own the full lifecycle of deskbirds most strategic upper-mid-market and enterprise accounts - from onboarding and adoption through renewals expansion upsell and cross-sell.
- Carry a book of 50 top-tier accounts and personal commercial targets across net revenue retention gross retention and expansion.
- Become a trusted advisor to senior stakeholders - including C-level IT and workplace/people leaders - and move every account from single-threaded to deeply multi-threaded.
- Build account strategies that turn customers into genuine product champions and long-term strategic partners not just renewing logos.
- Lead complex multi-stakeholder enterprise rolloutsacross distributed organizations navigating procurement IT security and (where relevant) works councils with confidence.
- Drive adoptionof our AI-powered workplace intelligence product as deskbird moves from scheduling tool to strategic platform - youll be at the front line of that expansion story.
- Negotiate renewalsand commercial expansions directly defending price and value with sophistication.
- Monitor account health proactively identify risk early and run decisive strategies that protect and grow retention.
- Be the voice of your customersinternally - shaping product pricing and go-to-market with frontline signal from the accounts that matter most.
What you need to be successful
- 5 years in Customer Success Strategic Account Management or a comparable role in B2B SaaS with a clear track record on enterprise and strategic accounts.
- Demonstrable commercial results - youve personally owned and hit NRR/expansion targets and closed six-figure renewals and upsells.
- Comfort operating at the C-level and across complex multi-stakeholder enterprise organizations.
- A genuine commercial operators mindset: you think in revenue retention and whitespace not just satisfaction scores.
- Strong analytical instincts- you read account health usage data and risk signals and you act on them early.
- Calm structured and credible under pressure with the gravitas to lead high-stakes conversations and the hunger to win.
- Native-level German and fluent English.
- Bonus:experience selling into people workplace facilities or HR-tech functions.
Whats in it for you
- Attractive OTE:Competitive base meaningful variable tied directly to the growth you drive and stock options - real ownership in the outcome were building together.
- Unlimited annual leave:Plenty of time off to recharge.
- Annual company summit: Meet the whole team at our yearly summit in inspiring locations across Europe (check out thevideofrom our last summit).
- Team Bursts: Opportunities to collaborate with your team in person.
- Home office support: Financial contribution to set up a comfortable productive home office.
- Learning & development:Annual budget for coaching certifications and conferences.
About us
At deskbird we empower companies worldwide to navigate the complexities of hybrid work. Our people-centric software enables employees to easily coordinate office schedules book desks and collaborate more effectively. For admins we provide powerful insights and analytics to optimise office operations. As one of the fastest-growing SaaS startups we are a team of diverse talent from 22 nationalities with vibrant hubs in Berlin Munich Barcelona Paris Pfäffikon Bucharest Belgrade Sofia and Skopje.
If our mission and this role resonate with you we encourage you to apply even if you dont meet every single requirement. At deskbird we value the unique perspectives and contributions that each individual brings. We believe in the potential for growth and the impact we can achieve together. Whether you see yourself as an 80% fit or more your passion and enthusiasm are what truly matter. Take that step - lets uncover your potential and shape the future together.
We are an equal-opportunity employer and celebrate diversity recognising that diverse perspectives and backgrounds enrich our teams and strengthen our organisation. We approach diversity and inclusion seriously and thoughtfully. We do not discriminate on the basis of race ethnicity religion colour place of birth sex gender identity or expression sexual orientation age marital status military service status or disability status.
If our mission and this role resonate with you we encourage you to apply even if you dont meet every single requirement. At deskbird we value the unique perspectives and contributions that each individual brings. We believe in the potential for growth and the impact we can achieve together. Whether you see yourself as an 80% fit or more your passion and enthusiasm are what truly matter. Take that step - lets uncover your potential and shape the future together.
We are an equal-opportunity employer and celebrate diversity recognising that diverse perspectives and backgrounds enrich our teams and strengthen our organisation. We approach diversity and inclusion seriously and thoughtfully. We do not discriminate on the basis of race ethnicity religion colour place of birth sex gender identity or expression sexual orientation age marital status military service status or disability status.
Required Experience:
Senior IC
About Company
At deskbird, we empower companies worldwide to navigate the complexities of hybrid work. Our people-centric software enables employees to easily coordinate office schedules, book desks, and collaborate more effectively. For admins, we provide powerful insights and analytics to optimis ... View more
