Senior Consultant – IT Operations Management, ServiceNow

Aachen Berlin Dortmund Dresden Erlangen Frankfurt Hamburg Munich or Stuttgart (Hybrid) Full-time gross/year

Were hiring a Senior ITOM Consultant to join the largest ServiceNow partner in the DACH region. This role requires hands-on ServiceNow ITOM and CMDB expertise built over several years not general ITSM exposure.

Responsibilities
Assess clients current IT infrastructure and ITOM processes
Independently lead ITOM projects and sub-projects
Design future-state ITOM solutions including CMDB/CSDM architecture
Run workshops trainings and client presentations (German & English)
Provide functional/technical guidance during implementation
Coach junior project members; support presales

Requirements
5 years in infrastructure and application management
Several years of verifiable hands-on ServiceNow ITOM and CMDB/CSDM experience this is a hard requirement.Candidates with only general ITSM background or ServiceNow experience limited to the last 12 years will not meet the bar for this role
Solid understanding of IT as a service organization
Monitoring tools ITOM process knowledge JavaScript a plus
ServiceNow Implementation Specialist certification preferred (please include credential ID/proof)
German language proficiency at C2 level (business fluent) very good English
Valid German work authorization and eligibility for German social security registration required applications without EU/German work eligibility cannot be considered
Structured self-driven strong communicator

Benefits
Largest ServiceNow partner in DACH specialized ITOM career track highly flexible/remote work model (up to 5 months/year from within the EU) utilization-based bonus optional company car health & sports perks 30 vacation days.