Senior Cloud Native Consultant (Full-Time) (f,m,d)

Location:European Union (Time zone: CET: /- 4h) or on-site/hybrid in Hamburg Germany. We are a remote-first company.

Team: Customer Experience / Solutions Engineering

About us

At Kubermatic we believe that businesses should focus on their core purpose: writing groundbreaking applications not line with our commitment to make Kubernetes as easy as possible we help IT teams worldwide to fully automate their Kubernetes and cloud native operations across multi-cloud edge and on-prem.

As one of the top corporate contributors to the Kubernetes project we develop enterprise-grade software solutions and provide professional services and support to safely navigate and accelerate your cloud native transformation. Our open-source Kubermatic Kubernetes Platform makes it easy to operate thousands of Kubernetes clusters on any infrastructure.

If you are looking for a neatly structured environment we are just not a good match. But if you are thrilled by the prospect of joining a technology start-up with a lot of room for your own ideas and personal growth we definitely should at least have a chat

Role Summary

Were looking for a Senior Cloud Native Consultant) who will be the technical bridge between our platform and our users. Youll work closely with customers to ensure theyre achieving their goals with our products from smooth onboarding and implementation to ongoing optimization and support.

Youll combine deep technical knowledge of Kubernetes and cloud-native technologies with strong communication skills to empower our users resolve their challenges and champion their needs internally.

What Will You Be Doing

• Onboard and guide new customers through the initial deployment integration and configuration of our Kubernetes platform.
  
• Act as a technical advisor helping customers optimize usage and implement best practices across their cloud-native environments.
  
• Troubleshoot complex issues related to Kubernetes container orchestration networking and platform configuration.
  
• Deliver technical training sessions workshops and demos to empower users across varying levels of expertise.
  
• Proactively monitor customer success usage metrics and health indicators to identify potential roadblocks or improvement areas.
  
• Gather and communicate customer feedback to internal product and engineering teams to shape the roadmap and enhance user experience.
  
• Collaborate across teams serving as the voice of the customer and working closely with support product and engineering to ensure seamless experiences.
  
• Build strong relationships with customers acting as a trusted advisor to drive adoption satisfaction and long-term success.
  
  

What You Should Bring

Required Skills

• 3 years of experience in a customer-facing technical role (e.g. Customer Success Engineer Pre-Sales Engineer Cloud Native Consultant DevOps Consultant or Technical Support Engineer).
  
• Strong hands-on experience with Kubernetes and container orchestration platforms.
  
• Proficiency in cloud-native tools (e.g. Helm Prometheus Grafana Istio) and understanding of cloud infrastructure (AWS Azure GCP).
  
• Experience with Linux systems DevOps practices and infrastructure automation tools (e.g. Terraform Ansible).
  
• Strong troubleshooting skills and the ability to think critically under pressure.
  
• Excellent communication skillsable to clearly explain technical concepts to both technical and non-technical audiences.
  
• Customer-focused mindset with a passion for helping others succeed.
  
  

Preferred Qualifications

• Experience supporting enterprise customers or working with complex technical environments.
  
• Familiarity with GitOps workflows and CI/CD pipelines.
  
• Knowledge of programming or scripting languages (e.g. Go Python Bash) is a plus.
  
• Contributions to open-source projects or involvement in the cloud-native community are highly valued.

What We Offer

• Work with cutting-edge technologies in the Kubernetes and cloud-native ecosystem.
  
• Be part of an open collaborative and highly skilled international team.
  
• Flexible work hours remote-friendly culture and a flat hierarchy.
  
• Access to professional development certifications and industry conferences.
  
• Opportunities to contribute to open-source projects and the wider Kubernetes community.
  
• Regular team events hackathons and (if on-site) a modern office in Hamburg with a great team atmosphere.

Required Experience:

Senior IC