Senior Brand & Communications Manager (All Genders)

The Senior Brand & Communications Manager plays a central role in shaping how zooplus plans develops and delivers impactful communication across markets channels and stakeholders. The role combines strategic thinking and strong orchestration capabilities with an in-depth understanding of communication conception content and channel execution. Acting as a key connector between marketing / content teams campaign owners markets and commercial functions the role ensures alignment conceptual coherence and delivery on strategic addition the role drives the strategic development of consumer PR supports vendor communications planning and strengthens brand effectiveness through clear measurement frameworks insights and performance evaluation that continuously inform and improve communication impact.

Overall brand & communication strategy

• Continuously evolve the brand & communications strategy based on business priorities customer insights and market dynamics
• Leverage internal insights desk research and competitor analysis to sharpen positioning and messaging
• Translate strategy into clear project roadmaps milestones and measurable success criteria
• Drive cross-functional alignment and execution by aligning markets campaign teams program owners and channel teams

Campaign & cross-channel communication planning & enablement

• Own the alignment of overall communication planning ensuring clear direction prioritization and alignment between channels campaign teams markets and program owners
• Drive the integration of strategic key messages into individual stakeholder strategies
• Act as a strategic counterpart to campaign owners and channel teams ensuring alignment between strategy and execution
• Consolidate campaigns and activations into an integrated planning view

Brand insights & performance

• Define and evolve brand performance measurement frameworks with Insights and Marketing Intelligence teams
• Monitor brand perception in close collaboration with Insights / Intelligence Corporate Communications and Organic Social teams
• Lead brand performance reporting and reviews translating insights into clear actions
• Ensure learnings directly inform strategies messaging concepts and prioritization

Communication concept development

• Develop communication strategies and concepts across brand messaging Own Brands programs and content (incl. GEO) based on strategic and performance insights benchmark/ competitor/ category analysis
• Translate strategic ambition into clear compelling messages and customer journeys
• Assess effectiveness of campaigns using qualitative and quantitative signals (brand metrics engagement market feedback) to inform strategy refinement / adaptions

Vendor marketing planning support

• Support the Brand & Content Teams alignment with the Vendor Marketing / Management team with the inputs for the Vendor Marketing Catalogue
• Shape and evolve the Brand Teams contribution to the Vendor Marketing Catalogue balancing commercial goals with brand storytelling

Public Relations

• Define the strategic direction of consumer PR in the DACH region positioning it as a test-and-learn market to validate approaches for broader European rollout
• Lead the steering of our external PR agency ensuring brand consistency timely execution and strategic alignment
• Collaborate with the SEO team to identify PR opportunities and maximize organic / GEO visibility
• Define a test-and-scale logic for PR initiatives using performance data to guide investment prioritization and expansion decisions
• Define track and interpret PR KPIs connecting PR performance to brand perception relevance and the customer journey
• Own the business case for PR expansion assessing scalability market fit and brand impact across European markets

Qualifications :

• 5 years of experience in brand communication or creative strategy roles ideally in complex multi-market environments
• Proven ability to translate brand strategy and storytelling into strong brand and communication concepts and briefs
• Ability to structure complexity by defining clear workflows milestones and ways of working without slowing teams down
• Strong stakeholder management skills and a connector mindset able to align teams markets and disciplines around shared ideas
• Confidence acting as a sparring partner constructively challenging briefs and strengthening ideas
• Experience using insights research benchmarks and performance data to inform assess and evolve creative concepts ability to leverage AI tools (e.g. for research synthesis and concept development) combined with clear creative judgment and quality standards
• Excellent written and verbal communication skills including the ability to create decision-ready presentations and documentation
• A proactive collaborative working style combining strategic thinking with hands-on execution

Additional Information :

Headquartered in Munich with offices across Madrid Krakow Wroclaw London and Vienna we collaborate because we genuinely love working together - so youll be at the heart of an incredible multinational team. We trust each other to get the job done which means youll benefit from hybrid working spending 60% of your time in the office and 40% at home. Theres an option to work for 20 days abroad in approved countries too.

Add to that development opportunities that help you to shape your own career path excellent training and support wellbeing offers subsidised transport or bike leasing plus 20% discount across all our products and youll begin to get a sense of what sets us apart. Find out more about the specific benefits at your local office in our blog posts.

At zooplus we believe in equal opportunity and support everyone to fulfil their potential. We recognise the power of listening and learning from each other and embrace diversity and inclusion of all.

#LI-Hybrid

Remote Work :

No

Employment Type :

Full-time