Senior Backend Engineer

About Parloa

Parloas mission is to make every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerates Parloans are shaping the foundation of a new era in customer experience one where customer support is no longer transactions but meaningful exchanges. It is not just a vision; Parloa has powered over ONE BILLION interactions between global enterprise brands and their customers with companies like HealthEquity Allianz SAP BarmeniaGothaer and TUI already deploying Parloa at scale.

About the role:

As a Senior Backend Engineeryou will work on a marketplace of tools and integrations which Parloas agents leverage via MCP. Managed access to business systems dramatically increases their value while controlling for security and risk. You havent worked with our stack Thats fine! We would love to get in touch as long as you are open to learn and code in Typescript.

Areas of ownership:

• Design build and maintain secure and scalable backend services
• Optimize system performance for low latency high throughput and reliability
• Collaborate across teams to integrate machine learning components into production systems
• Lead technical initiatives - design planning implementation and maintenance (3-9 months horizon)
• Drive initiatives to improve operational excellence
• Contribute to the evolution of our architecture and engineering culture
• Set cultural standards for fearless iteration bias for action and pragmatic perfectionismdesign for tomorrow build for today.

OUR TECH STACK:

TypeScript React Python FastAPI Kubernetes MongoDB Azure Kafka NATS

Who you are:

• 7 years of experience as a software engineer
• Experience in Typescript Node (ideally NestJS); or experience with comparable frameworks in other languages and a willingness to learn and code in Typescript
• Experience with developing and maintaining highly scalable and reliable microservices
• Deep understanding of distributed systems event-driven architectures and APIs
• Experience with cloud-native infrastructure (e.g. Kubernetes GCP/AWS)
• A bias for action strong ownership and a passion for clean pragmatic code
• Experience in leading technical projects (3-9 months horizon)
• Strong spoken and written communication skills in English
• Curiosity and openness to work with AI-assisted coding tools
• Thrives in ambiguous high-stakes environments with a strong sense of urgency.
• Embodies Parloas ambition: to build Europes leading engineering culture and a world-class AI platform.
• Motivated by making the impossible possible and building something iconic.

Our engineering values:

At Parloa we hire promote and evaluate based on cultural and technical excellence. Youll thrive here if you:

• Earn Trust act with transparency and reliability.
• Obsess Over Customers always start with the customer problem.
• Think Big set bold goals and pursue them fearlessly.
• Have Integrity do the right thing especially when its hard.
• Disagree & Commit debate with candor align fast and deliver.
• Own It take full responsibility for outcomes not just tasks.
• Dive Deep master the details without losing sight of the big picture.
• Bias for Action move fast decide quickly iterate fearlessly.
• Deliver Value measure success by customer and business impact.
• Insist on the Highest Standards raise the bar continuously.
• Go the Extra Mile make the impossible possible.
• Hire & Elevate the Best raise the bar with every hire

Our recruiting process:

Recruiter Call Technical Peer Interview 360 Tech Interview Loop Bar Raiser

Why Parloa

Were at the beginning of a new era in customer experience one where AI doesnt just respond but understands reasons and takes action. Were building agentic AI that enterprises trust with their most important customer moments: complex questions high volumes real stakes. When millions of people reach out to a brand those interactions arent just support tickets; theyre defining experiences. Were here to raise the standard: making every conversation seamless intelligent and genuinely helpful. If you care about shaping how businesses and customers connect at scaleand want your work to matter in real everyday momentsthis is where you do it.

At Parloa ownership isnt a buzzword; it means being accountable for outcomes not just tasks. We operate in a category thats evolving fast where the bar is high and the problems are complex. We hire people who think in solutions communicate with clarity and follow through. People who are comfortable making decisions taking responsibility and raising the standard for themselves and those around them.

Weve grown beyond the earliest startup phase but weve kept the intensity: fast execution direct feedback and a strong expectation to contribute meaningfully from day one.

Backed by leading global investors like General Catalyst EQT Ventures and Altimeter Capital were scaling with a clear ambition: to become the global category leader in enterprise-grade conversational AI.

Parloa is committed to upholding the highest data protection standards for our clients and employees data. All our employees are instrumental in ensuring the utmost care GDPR and ISO compliance including ISO 27001 in handling sensitive information.

Parloa is an e-verify employer in the USA. Please click here to learn more.

* We provide equal opportunities to all qualified applicants regardless race gender sexual orientation age religion national origin disability status socioeconomic background and other characteristics.