Salesforce Business Analyst (fmd)

This position is offered as a temporary contract for a duration of 1 year.

Your area of work:

Corporate IT of Deutsche Börse Group is in charge of end user workplace experience voice & communication application development and operations for all group processes such as Financial Core Customer Care Control & Corporate Processes. We also develop and operate our Enterprise Analytics and Digital Boardroom which are the core of sharing and measuring our Groups success.

Our mission is simple Make IT Run! We are passionate about running our existing IT landscape and exploring every day what makes Deutsche Börse Group and thus all our colleagues run better simplifying and automating processes using modern technologies and devices and making collaboration easier and more effective. We are driven by user experience performance stable operations and a high degree of Information Security and Compliance.

You will join our Salesforce transformation program on a temporary basis acting as the primary interface between business and IT teams. Embedded within a cross-functional delivery environment you will ensure business requirements are clearly captured prioritized and successfully delivered through Agile sprints. Your work directly contributes to the scalability data quality and AI enablement of our CRM landscape.

Your responsibilities:

• Gather analyze and document business requirements; convert them into well-defined user stories and acceptance criteria
• Facilitate workshops and align stakeholders on priorities scope timelines and delivery commitments acting as the trusted liaison between business and technical teams
• Serve as the functional expert for Salesforce-related initiatives guiding developers and solution architects in translating business needs into practical scalable solutions
• Coordinate backlog grooming sprint planning and delivery tracking; identify and resolve blockers risks and dependencies to ensure sprint commitments are met
• Work with integration teams to define and validate data requirements with an understanding of APIs and common integration patterns (including tools such as Postman)
• Support the identification and definition of business-focused AI use cases translating AI and data requirements into functional specifications
• Collaborate with business and technical teams to evaluate AI-driven opportunities and assess business value with a solid foundation in data quality governance andanalytics

Your profile:

• 5 years of experience in Business Analysis Salesforce Functional Consulting Product Ownership or a comparable role
• Proven experience working in Agile/Scrum environments with strong delivery coordination skills
• Strong Salesforce functional knowledge with the ability to support testing validation and user adoption activities
• Excellent communication and facilitation skills with a track record of effective stakeholder management across business and IT
• Solid understanding of CRM data structures APIs and system integrations
• Exposure to Data Analytics AI and Digital Transformation initiatives

Nice to have:

• Familiarity with Large Language Models (LLMs) AI Agents Prompt Engineering or Generative AI concepts
• Experience with API testing tools such as Postman
• Background in financial services or regulated industry environments
• Salesforce certification (e.g. Administrator Business Analyst or equivalent)