Sales & Customer Service Supervisor FH

Our office in Germany is currently looking for a Sales & Customer Service Supervisor to join our growing team.

This position is ideal for somebody with strong organisational skills a passion for Japan travel and previous experience managing customer service operations within the travel industry.

If you have at least 3 years of experience designing tours to Japan speak german at a native level and reside in Berlin please send your CV to :

Main Responsibilities

• Working with the sales manager to develop and maintain relationships with B2B travel agencies and partners

• Assisting customers throughout the booking and travel process

• Assisting the sales team with both B2C and B2B enquiries and bookings

• Designing and reviewing tailor-made travel itineraries to Japan

• Supervising supporting and coordinating the small customer service team in Germany

• Coordinating shipping and logistics processes related to travel documents and products

• Monitoring stock levels and ensuring operational organisation

• Supporting the team with administrative and operational tasks when required

• Ensuring a high level of customer satisfaction and service quality at all times

• Dealing with any administrative and ad-hoc requests related to the smooth running of the Berlin office and the International team.

• Experience working with B2B travel agencies

• Previous experience designing travel itineraries to Japan (at least 3 years)

• Previous customer service experience within the travel industry

• Strong organisational and communication skills

• Ability to multitask and work in a fast-paced environment

• Team player with a proactive attitude

• Must speak German to a native level

• Must speak English to an advanced level

• Must have either lived in or travelled extensively throughout Japan

• Accustomed to operate in an international environment

• Incentive to travel to Japan
• Hybrid work available depending on business needs (not fully remote)
• Yearly and quarterly bonus based on performance
• Salary depending on experience
• Friendly international team based in Berlin

Réf: e5175d59-a601-48b2-8868-af79e8d43e45