Quality Assurance and Training Analysis Intern

Solaris is Europes leading embedded finance platform. Solaris full German banking license and proprietary modular B2B tech stack empowers its partners from SMEs to large multinational non-financial companies to offer compliant customer-centric banking services providing seamless experiences to customers across all industries. Founded in 2016 Solaris pioneered the Banking-as-a-Service market with an unparalleled combination of tech and banking. Solaris is headquartered in Berlin and employs 300 people in Europe.

Your Role

• Perform quality checks as part of the Quality Assurance for Customer Support (including Complaints Management) and Operations.
• Support in delivering an efficient training material training plan and training experience for external and internal new hires within Solaris Operations.
• Support in the maintenance of training content.
• Perform the Quality checks and analyze the results of Quality Assurance for new hires for a special project.
• Suggest improvement plan and remediation actions when required including delivering of any additional training whenever required.
• Support in the improvement of Customer Support (including Complaints Management) and Ops processes.
• Support in the improvement of the workflow of the T&Q tools

Wed love to see

Depending on your level of experience your responsibilities and scope of role will range. We dont care much about fancy titles but rather about real personal and professional development as laid out in ourlearning framework. Lets figure together out how you can contribute to our team.

• Student in Bachelors or Masters degree in Business Administration Finance Operations Management or related field.
• Experience within the banking or financial services industry with particular focus on Customer Support processes and best practices.
• Basic knowledge of Banking industry and financial services.
• Understanding of training methods and training content creation.
• Very good English and German written and verbal language skills.
• Exceptional collaboration and communication skills.
• Hands on and problem-solving skills.
• Clear concise and open communication.
• Ability to articulate complex ideas and foster understanding among different stakeholders.

Benefits

• Transparent framework to support your career goals
• Lunch reimbursement
• Mental health support via Thrive
• Flexible working model
• Deutschlandticket subsidy for voluntary internship model

While job ads usually paint an ideal picture of a candidate studies show that most applicants meet an average of 60% of the criteria. Unfortunately many promising candidates tend to apply only if they meet all the criteria. So if you think you have what it takes but dont necessarily meet every single item in the job description please contact us anyway. Wed love to talk with you and find out if you might be a good fit for us.

At Solaris we are committed to nurturing an inclusive environment where all Solarians feel valued respected and supported. We are dedicated to building a diverse workforce that reflects the diversity of our communities. We are committed to equal employment opportunity regardless of color ethnicity religion sex origin disability marital status citizenship or gender identity. We are proud to be an equal opportunity workplace. If you have a disability or special need that requires accommodation please let us know.

If your application is successful you will be required to complete pre-employment background checks through our screening provider Zinc. These include but not limited to identity verification educational records references a criminal record check etc. The processing is based on Art. 6(1)(c) GDPR. Please see below Privacy Information for Job Applicants for details including recipients retention and your rights.

Information on data processing:

DE: monthly gross salary for this internship position is:

2.598 - 2.944 EUR