Project Senior ConsultantSenior Professional Services Consultant EMEA MEE WalkMe (mfd)

We help the world run better
At SAP we keep it simple: you bring your best to us and well bring out the best in you. Were builders touching over 20 industries and 80% of global commerce and we need your unique talents to help shape whats next. The work is challenging but it matters. Youll find a place where you can be yourself prioritize your wellbeing and truly belong. Whats in it for you Constant learning skill growth great benefits and a team that wants you to grow and succeed.

About the Role

The Senior Professional Services Consultant is one of the most impactful roles at WalkMe. You will own the end-to-end implementation of our digital adoption platform for some of the worlds most complex and high-stakes organisations including global defence and government primes where getting user adoption right isnt just a product metric its mission-critical.

Youll partner directly with customers to design and build solutions that drive meaningful change in how enterprise users from commercial software teams to defence programme offices interact with complex platforms. Youll report to the Director of Professional Services EMEA.

What Youll Own

WalkMe Implementation Design build and deploy interactive digital adoption experiences that drive measurable business impact from accelerating feature adoption in commercial SaaS environments to streamlining onboarding for defence and government users operating within tightly governed high-complexity systems.

Strategic Consultation Act as a trusted advisor to application owners and programme stakeholders. Youll map business objectives to WalkMe solutions with the ability to navigate both commercial and regulated environments including those with strict compliance security and change management requirements common in the defence sector.

Project Delivery Lead end-to-end implementation projects with rigour. Manage scope timelines and budgets while coordinating across customer stakeholders internal teams and where relevant system integrators and defence programme partners. You understand what on time on budget means when the stakes are high.

Data & Optimisation Monitor WalkMe usage data and user feedback to continuously improve adoption outcomes. Translate data into actionable insights and present findings clearly to both technical teams and senior stakeholders including non-technical programme leads.

Knowledge Transfer & Training Deliver training and enablement sessions that genuinely land whether youre working with a commercial product team or a defence organisation rolling out a new enterprise system to hundreds of end users across multiple sites.

Troubleshooting & Technical Problem-Solving Diagnose and resolve implementation issues across diverse platforms and environments including those with restricted network configurations or custom enterprise infrastructure.

Cross-Functional Collaboration Build strong working relationships with UX/UI designers developers customer success teams and external defence and government contexts this extends to programme managers procurement leads and security teams.

What Youll Need to Succeed

• 5 years of experience in Professional Services Implementation Consulting or Customer Success with a track record of delivering complex technical projects.
• 3 years working with SaaS platforms in enterprise environments.
• Experience working with or a strong interest in defence government or other regulated industries where adoption and change management are critical to programme success.
• Solid understanding of HTML CSS and JavaScript with the ability to customise and integrate WalkMe into web applications.
• Analytical mindset: comfortable interpreting usage data to make decisions and demonstrate ROI to customer stakeholders.
• Proven ability to manage projects end-to-end in agile or hybrid delivery environments.
• Excellent communication skills able to translate technical detail for non-technical audiences including senior leaders and programme sponsors.
• Fluent German and Englisch language skills
• Security clearance (or eligibility to obtain clearance) is advantageous
• Bachelors degree in a relevant field preferred.

Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software SAP has evolved to become a market leader in end-to-end business application software and related services for database analytics intelligent technologies and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide we are purpose-driven and future-focused with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries people or platforms we help ensure every challenge gets the solution it deserves. At SAP you can bring out your best.

We win with inclusion
SAPs culture of inclusion focus on health and well-being and flexible working models help ensure that everyone regardless of background feels included and can run at their best. At SAP we believe we are made stronger by the unique capabilities and qualities that each person brings to our company and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

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Requisition ID: 456054 Work Area: Consulting and Professional Services Expected Travel: 0 - 10% Career Status: Professional Employment Type: Regular Full Time Additional Locations: #LI-Hybrid