Product Support Specialist, eBay Live

At eBay were more than a global ecommerce leader were changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. Were committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.

Our customers are our compass authenticity thrives bold ideas are welcome and everyone can bring their unique selves to work every day. Were in this together sustaining the future of our customers our company and our planet.

Join a team of passionate thinkers innovators and dreamers and help us connect people and build communities to create economic opportunity for all.

eBay Live is a fast-growing live shopping platform where sellers and buyers connect in real time. Operating like a startup within eBay we combine community storytelling and commerce to build engaging live experiences across categories such as Collectibles Fashion Luxury and Tech.

We are hiring a Product Support Specialist to join the eBay Live Operations team in Germany.

This is a hands-on execution-focused role at the intersection of Live Operations and Product. You will support sellers during live events triage platform issues and act as a key point of contact between sellers GCX Trust Engineering and Product teams.

You will play a meaningful role in maintaining platform stability ensuring high-quality live experiences and surfacing product insights that improve the seller journey in the German market.

• Provide real-time operational and product support to sellers before and during live streams

• Monitor live events to ensure platform stability quality and compliance standards

• Triage technical policy and account-related issues and assign clear priority levels

• Log document and track cases with strong attention to detail

• Partner cross-functionally with Live Ops Engineering GCX Trust & Compliance and Category teams to drive resolution

• Support QA validation and reproduce product issues when required

• Contribute to incident reviews root cause analysis and continuous process improvements

• Track SLAs and support reporting on issue trends and resolution metrics

• 24 years of experience in product support operations customer support or e-commerce environments

• Experience working with ticketing systems dashboards or live-streaming platforms

• Strong problem-solving skills and composure in fast-paced high-visibility situations

• Structured communicator with strong written and verbal clarity

• Diligent with sound issue judgment

• Proficient in German and English (C1/C2 required)

• Italian or French language a plus

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Additional Details

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