Product Success Manager

Help shape the future of fashion wholesale.

At Fashion Cloud were rebuilding how brands and retailers work together replacing guesswork with data manual back-and-forth with smart automation and clunky tools with software (digital products) people actually enjoy using. Our vision: a Smart Replenishment future where every restocking decision is informed efficient and effortless.

Thats where you come in. As Product Success Manager youre the person who makes that future real for our customers. You turn powerful software into measurable wins for brands for retailers and for the teams who rely on our tools every day.

What youll own

Onboarding & Adoption. Youll guide brands and retailers through their first steps with Smart Replenishment and our B2B Webshops and stick with them long after go-live. Smooth start lasting impact.

Engagement & Change Management. Through trainings tutorials and hands-on best practices you help customers unlock the full value of what weve built. You dont just teach the tool - you change how teams work.

Strategic Account Management. You know your accounts inside out: who the key people are what theyre trying to achieve where theyre stuck. That context is how you turn customer relationships into real strategic value - for them and for us.

Product Feedback & Improvement. Youre the voice of the customer inside Fashion Cloud. The patterns you notice the friction you hear about the wishlists you collect - they shape what we build next.

Problem-Solving & Technical Support. Integrations data feeds edge cases - you dont shy away from the technical side. You understand the data flows behind our solutions and partner closely with Support and Tech to get issues resolved quickly.

What you bring

• Solid grasp of B2B ordering platforms merchandise management and data-driven decision-making ideally in fashion retail or wholesale

• At least 2 years of relevant experience

• A proactive problem-solvers mindset: you spot issues before they become problems

• Strong communication and presentation skills - you can train a room win over a stakeholder and translate complexity into clear value

• Natural organizational instincts: planning executing and keeping the bigger picture in view

• Fluent in German and English Dutchis a plus

Whats in it for you

• 20 Days Europe Remote Working Program

• A great office - we stick to a hybrid work model (minimum 2- 3 days per week working at the office) and enjoy flexibility between working face to face with the colleagues at the office and opportunity to work from home

• Regular team activities - Christmas party and events trips abroad to celebrate success together!

• Health is wealth - Sports membership discount mental health support by

• Continuous education - 1000 yearly development budget books and free online tutorials from Pluralsight

• Sabbatical option one month for 3 years at Fashion Cloud and 3 months if youve been with us for 5 years